Complaint Review: US-1 van lines - Miami Florida

Initiation: very friendly, acted attentive, sent estimator out the following day. Next contact: George came out to the house, did estimate. I thought price was a bit high and after some negotiation secured an extra 2 months of storage (or so i had mistakenly thought) i later found out they charged me for these.  Move day: 3 Movers showed up early with a foreman. They had to use a couple of extra boxes and said the charge would be minimal. (I did not find out how much exactly until i went back over my paperwork which was alot more than i consider minimal) they followed me to bank so i could pay the deposit (cash or money order only). Returning to the house i noticed that my personal belongings were gone through by the movers which i had not noticed until i returned and after they had loaded up and had been paid. They even shook me down for tips. I called the warehouse manager Lisa as well as Amanda to complain and Lisa chalked up the incident as "curiosity" and assured me that there was no problem. This is where i not only began to worry but if the movers were still at the house i would have had them unload immediately and have called another company.

While in storage: i started doing more diligent investigation online and saw the torrent of bad reviews. I began calling to check on my goods and was repeatedly assured that there was no issue and that my stuff was fine. i made several attempts to set up a delivery date before getting one. They didn't show up and when i called back again they said that the delivery date would now be "flexible". I threatened to come back down from gainesville to miami to repossess my goods, forcefully if necessary, if my gooda were not delivered promptly after a week of this. My original estimate increased over $1000 between the priginal estimate and this time. Delivery: i got a call that my goods were finally going to be delivered. The day i was expecting delivery the movers didn't show and i got a call from them around 7 pm. They said they would be willing to deliver that night but wouldn't make it to my house until after 9pm. They said they could make the delivery early the next morning.

I said ok. The next morning they showed up around 10:30 am. I met them at the top of the driveway and asked them which side they intended to offload from, the driver replied that he was ok and proceeded to pull down the drive. When he got to the bottom he then wanted to turn the truck around and i told him he needed to go back out to the road. He ignored me and got the truck hung in the sand oner top of my well lines. As they called Lisa about getting a tow out of their predicament, she tried to pass the towing charge off on me as if it was my fault the truck got stuck. They opened the truck up and began unloading it from the stuck position (Lisa tried charging me for this extra travel as well).

When opened the inside of the truck looked like it had rolled down a mountain and there looked like there was at least 1 if not 2 other houses that needed to be delivered to after mine. They had problems even finding some of my stuff in this mess, for which i had to dig and locate several pieces as i was certain i would take more care looking than they had in loading it. About 45 mins-1 hour in one of the 2 movers (yes they only sent 2) got sick and threw up in the yard. As i finally started unboxing my goods i found broken glass, a missing drone, missing tools, and scratched furniture (2 pieces of which were antiques). They offered to pay me .60 cents per pound after i filed several pages of paperwork, sent multiple photos, waited for an estimator to come to my house, and told me that the check might take up to 90 days to arrive. Lesson learned and a very costly one at that. Do not use this company.