- Report: #1294567
Complaint Review: US Bank Mesa - Mesa Arizona
Reported By:
simon -
mesa, Arizona, United States of America
Submitted:
Updated:
-
Author Confirmed
Why?
US Bank Mesa
1 N. MacDonald Ste 107 Mesa, 85201 Arizona, USA
Phone:
480-269-3004
Web:
usbank.com
Categories:
Business Rating:
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US Bank Mesa Dannie Goodwin, Lisa Stulz, David Stroth Rude, Disrespectful, Awful Customer Service, Refused to Open Business Account Mesa Arizona
The Absolute Worst Customer Experience at a Bank in My Life!!!!!!
Beware of this bank if you're looking for any kind of service or customer friendly experience. Dannie Goodwin, Business Specialist at US Bank Mesa is the most rude, pompous, and disrespectful banker I have ever dealt with.
I went in today, after making an appointment, to open up my business account. Little Ms. Dannie Goodwin had already cancelled on me once, so when I arrived and had to wait 15 minutes for her to get off the phone, I was not impressed. Anyhow, Ms. Dannie Goodwin does not present well for being a banker. She greeted me and made no apology for her previous cancellation or for her tardiness today. Though she wore a business appropriate outfit, I immediately noticed a large tattoo on her left foot that said two words in large print that I would not repeat in public. It reminded me of the saying: "You can put lipstick on a hog and call it Monique, but it is still a pig,"
Nonetheless, I handed over my paperwork to Ms. Dannie Goodwin and she immediately began to frown. She then stated that because my paperwork for the State Corporation Commission didn't have operations" and explained to them that even though I had all the correct paperwork, since it didn't have the State stamp on it she was unable to open my business account. "That's correct, isn't it?" (This is called a covering your a*s call in the banking business.) While this conversation took place right in front of me, I was unable to get Ms. Dannie Goodwin's attention to ask her to let me talk to "operations." She said goodbye to the lady on the phone and then looked at me with that annoying "I was righta stamp on it, I would not be able to open the account. She then called someone in "" look and said, "I'm sorry I won't be able to open your account."
Though I explained that I filed the paperwork on-line, and even though that was verified by her on the Corporation Commission's official web site, she seemed to take great pleasure in notifying me that she would be unable to help me (kick rocks). I asked to talk with "operations" and Ms. Dannie Goodwin simply looked me straight in the eye and said "no they won't talk with you." I then asked her to at least call them back and let them know the customer would like to talk with them. Her response was "No, I'm not going to do that!"
Ultimately, I spoke with two other management types; Adam Stroth and Lisa Stulz, neither one of them was able to explain why I could not open the account without a stamp. However, they were both in agreement that without that stamp "policy says" we can't open the account. Stroth said "We have the right to do business the way we want, and I don't need to explain."
This is one of the big banks we bailed out of trouble and still they treat their customers as interruptions in their day. Be forewarned, this is not a bank that you can count on, and they are unwilling to earn your business!!
2 Updates & Rebuttals
Striderq
Columbia,South Carolina,
USA
Opening an account...
#2General Comment
Sat, March 19, 2016
The bank does not have to open an account for each individual/business that applies for one. When you go to open the account you must have all required documents. These documents must be complete per the bank's standards. You afdnit this wasn't the case.
Additionally even if you have all required documents, the bank may still decide they don't want to do business with someone in a particular line of business. Such as the legal marijuana distributers in Colorado have problems finding a bank that wants to handle their accounts.
Additionally, there's the attitude covered by Robert. One of your complaints is that the bankee had to cancel one appointment. Apprently you were told of the cancellation as you didn't complain about showing up and not getting service. You alson complain about waiting 15 minutes after the scheduled time for your appointment. Are you going to tell us that you've never been late to an appointment or missed and rescheduled an appointment before. And if you did, did you apologize when you went back it?
It seems that you feel entitled to the account just because you want one. The real world doesn't work that way.
Robert
Irvine,California,
USA
Attitude is everything...and I am not talking about their attitude
#3Consumer Comment
Fri, March 18, 2016
Based on how you described this meeting, it is very ovious that you went into this appointment with a huge Chip on your Shoulder that unless she basically bowed down to you begging for forgiveness no matter she did you would not have been satisfied.
The fact is that very often the attitude and service you get is directly related to the attitude you give. Now, I am not saying that if you went there with a positive and happy attitude that you would have had your account opened. But that having the negative attitude you showed is probably the key reason that kept them from wanting to do anything extra to try and help you out.
As for this missing "stamp", why don't you go to some other bank that will be glad to open it without a stamp, and when you do please post that bank name here so we know to avoid it because of the possible fraud that could occur by banks not verifying if you are really the business owner and have the proper documentation.
As an FYI. Even a novice scam artist could come up with "documents" that would match the State's Corporation Web site. Oh and NO I am not saying you are a scam artist, but you do definatly have an attitude problem.
