Cellphonelady
Knoxville,#2UPDATE EX-employee responds
Wed, April 09, 2008
As with any company, if you do not pay the bill the first time it is sent to you, we would send other requests for payment. As far as your comment that they hate losing customers, any buisiness hates losing customers, but we all know that is a fact of life. US Cellular didn't target you out of our millions of customers to pay a bill. When an account isn't paid in a timely manner, we do sent it to a collection agency. At that point, no customer service rep at US Cellular can give you any more information, as the debt is sold to another company. I've worked for many companies, and US Cellular goes the farthest to try and help every customer we deal with and thats why we have one of the lowest customer turnover in our field. Really, there doesn't even seem to be any real issue with your complaint other than you didn't pay the bill and are then we asked you to pay for it.
Joe
Longview,#3Consumer Suggestion
Fri, May 12, 2006
The company may have been rude by your standards (or mine if I was in your situation). Bottom line-you are prepared to pay. If you have a May 14 date and tomorrow is May 12, what I would do is FEDEX the payment to US Cellular and tell the agency/collection service that pymt was made according to terms. Better yet, pay online if access is still available. As far as a normal death, let it go and move on as this s small s**t and you will never use this service again. BTW, keep all documents and check your credit report periodically. If anything appears THEN make them wish they were dead. Good Luck!