I am filing a formal complaint against a Mortgage company for stealing 2500.00 from me? They claimed they would help me with a Modification but as of today, I have had to do EVERYTHING on my own. I actually spoke to Bank of America yesterday and they advised me that they had only spoken to US Mortgage Funding ONE time. Now US Mortgage Funding has told me that they were working with them and trying to get our modification done but it seems that they have done nothing. They took money out of my bank account without me knowing, then they said due to the inconvenience they would refund me 400.00 and I did get a check for 300.00 but they promised to send me the other $100.00 and I never received it. As for the Home Loan modification, I was told I would have 3 trial payments and it was approved, and I was just notified by Bank of America that it wasnt approved, and I am on the 6th trial payment and the modification still is not in place as promised.
Bank of America also needed all of my documentation that the US Mortgage funding was supposed to provide them with and apparently did not and now they are asking me to provide them with all the documentation after I sent it to US Mortgage funding 5 times! It looks as though there was no reason to pay this company when I have to do everything myself after all. I have called them, emailed them countless times and keep getting calls or emails saying they will take care of it, and still nothing happens. Its been 7-8 months now and I want my money back! They did nothing for me and I am broke enough with this economy without being ripped off by these companies. I heard these companies were not the best, but my husband was very ill and I didnt know how to do it, so I figured it would be easier to pay someone to help us and they claimed they would do everything and walk us through until it was complete and that they were a great company and all.
I did research them on the BBB and they didnt seem bad or anything so I paid them half down and then one night went to my bank account 2 weeks later and they took the other half without even telling me and I had checks bouncing all over and was very upset. They have had several employees that are no longer there. It seems every time I call them the person I spoke with is no longer there and I am very angry and I just want my money back and I will finish the modification on my own as I have been doing anyways. They havent done anything except cause us more heartache and grief then we already had with coming close to losing our home. We are honest hard working Americans trying to save our home and these folks just took our money and did nothing except what we could have done if we knew better. I have pleaded with them that I was going to file a complaint but I guess they do not care. I guess they have so many modifications right now, that they have made their money and they continue to lie and ignore me.
I have proof of at least 6 emails that have lies in them and I have voice messages with the same lies in them that they told me they were going to send me my check for $100.00 for the bounced checks and that they were going to help us with the modification but nothing has happened still. My husband and I are still upset and worried that we may lose our home and now I had to fax paperwork over to the bank myself and provide them with the documentation that US Mortgage was supposed to provide them with a long time ago. This is terrible that Americans are struggling enough then to have predators taking advantage of them makes life even harder. I understand you guys cant do anything as far as a refund, but I definitely want this complaint filed so that hopefully they will get in trouble after so many and stop hurting innocent folks like us.
Alison Cbar
Boca Raton,#2Consumer Suggestion
Tue, November 24, 2009
You need to contact your lender TODAY and talk to their loss mitigation department and work out a forebearance agreement to avoid foreclosure or sale dates!!!!!!!!!!!!!!!! If your lender is Bank of America there is NO reason for you to pay ANYONE for modification. In addition, I live in Boca Raton Florida and I know for a fact that US mortgage is a huge scam, and has no attornies working for them, as well as the fact that in Florida it is illegal for mortgage brokers to be involved with loan modification. I work for a Real Estate law firm down the street from US mortgage and I do loan mod's and I'm telling you that you don't need to pay someone with Bank of America for mod's b/c as of august they made it easy for people to self modify. Just make sure that your income at 31% (before taxes) is below your total mortgage payment (principal, interest, tax, insurance), and that your monthly expenses including mortgage at 55% is below your income a month. Those are the 2 big things in qualifying for a modification so do it on your OWN!!
tcaffrey
Las Vegas,#3Author of original report
Wed, October 28, 2009
Well, for now I am going to say that I am retracting what I have said about this company. The Management Team from Us Mortgage Funding has called me today and said that he is going to refund a little bit of my money that was promised to me months ago from an error that had occurred and that he will personally follow through with my modification. It did take me a long time to get the results I needed but hopefully they will do as they have promised. I am going to put my trust in them one more time and hopefully they will do the right thing. I will say that the modification, if it does go through final, I will be paying over $1,000.00 less than what my original mortgage was so in that repsect, I am very pleased. The problem is, its not final yet so it makes me worried and I just got frustrated due to not being told the truth a few times and now that I have spoken with them, I believe they will do the right thing. If they do not, I will be back and will update this report but in the meantime, I am sorry that I had to go this far to get what I needed but I did and apparently I cannot remove my report but I am retracting it for now and saying that this company is now trying their best to make me happy and more importantly satisfied with what I paid for. I'll be back to update weather it is good or bad. I have faith it will be good though after taking the steps I took to get the results I needed. To US Mortgage Funding, I apologize I had to go this far, but as a homeowner who is scared to death of losing our american dream and talking with many folks who have done these things and they all turned out badly, I was in alot of fear and still am but hopefully we can work together on this and get it done and finalized once and for all.
Consumers: US Mortgage Funding has gone above and beyond to try making things right after a few errors that were made by a few employees that are no longer with their companyand to offer us what we paid for. Unfortunately it took longer than I felt it should have taken and there were a few glitches, but they have taken the time out to contact me and assured me that it would be taken care of so at this point, I need to believe it will because I really want to stay in my home.
Stay Tuned for my final update when this thing is over and done with. I also have to mention that as for the length of time it has taken, The Lender was also at fault because they are so far behind in these things that they cannot keep up either and they have dropped the ball a few times as well so when I am done with the modification and my payment stays as is or even lower as I was told it could be even lower, and all is said and done, I'll come back with my update and to express my satisfaction.
Thank you very much