- Report: #923354
Complaint Review: US SALON SUPPLY - PAW PAW Internet
Reported By:
NOTSHYABOUTIT -
bennington, Vermont, United States of America
Submitted:
Updated:
-
Author Confirmed
Why?
US SALON SUPPLY
708 S Kalamazoo St PAW PAW, Internet, United States of America
Phone:
616-365-5790
Web:
ussalonsupply.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
US SALON SUPPLY SHIPPED LARGE ORDER OF WRONG PRODUCT, WILL NOT REPACE WITH CORRECT ONE PAW PAW, Internet
I ordered 4 x12packs of ORO floss, which is hard to find - size 490 unwaxed. They sent me the much thinner size which is inferior (frays and gets snagged in the container)
For six weeks I have been asking them to correct the mistake, and they say I should pay ($15!) to ship it back. I am a small biz owner and I take responsibility when I mess up. I have the technology to send a return label to a customer, but they refuse. Really flakey reps, Will never order from them again, bad experience and terrible customer service.
For six weeks I have been asking them to correct the mistake, and they say I should pay ($15!) to ship it back. I am a small biz owner and I take responsibility when I mess up. I have the technology to send a return label to a customer, but they refuse. Really flakey reps, Will never order from them again, bad experience and terrible customer service.
