- Report: #1350831
Complaint Review: US.1 Van Lines - Miami Florida
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Author Confirmed
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US.1 Van Lines
650 NW 105th St Miami, 33150 Florida, USA
Phone:
800-224-3933
Web:
us.1vanlines.com
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US.1 Van Lines owner Diane Elmendorf, CHEATED A SENIOR THAT'S HOW THEY OPERATE Miami Florida
In order to get a moving quote I was forced to give a credit card number for a $200 deposit.(Reference No:M1151458). When I received the quote I did not understand some of the charges. The total amount due was based on items that were inflated so the true price was not as noted. This is important because I was required to get a certified check which was 70% of the total. I wanted an explanation of other charges that could have been incurred and a true price the 70% would be based on. I DID NOT SIGN THE CONTRACT AUTHORIZING THE MOVE. I did not receive any documents or publications which should have been sent with a contract.
I called to question these charges and no one returned my call. When I didn't get a response I cancelled the order. I specified that I needed a morning pick up as the buyers of my condo were to take occupancy later that day.That was another specifictaion I had for using them. I was assurred there was no problem. I never got a reply, an email, or acknowledgement, but later in the day, after 3 pm a moving company came to my condo to pick up the furniture. They did not even present themselves as US.1.
Ms. Elmendorf, the president of the company, would not even accept my telephone call but notified her
office credit was not to be forthcoming. How can she do business like this without penalty. There are over 30 complaints lodged against them and I am calling for summons, or some act of retribution for withholding sums of money for services that they did not provide.
