heamagee
Tucson,#2Consumer Comment
Sun, September 26, 2010
Maybe there is hope, I too was ripped off by them, you can read my report, my name is Heather and the report was originally submitted 9/20/10 but the date changes and people comment, it is sitting at 9/25/10 right now. Please read it..
I emailed USA Credit, (and USA Benefit later on...) and informed them I was reporting them and included a quite heartfelt letter which is in the report. Anyway, they responded within about 3 hours of that with this email:
Dear Heather,
Please accept this email as confirmation that your account has been canceled. Please contact our Payment Verification Department at 888-805-7611 to expedite your refund.
Sincerely,
...
After a conference call with them and my bank, they stated I would receive my refund within 48 to 72 hours. And indeed I did. I want you to get a refund as well. For ALL the money taken from you. Are you even able to utilize the website. I was never able to get in, which it the point at which I started complaining. I didn't want the program to begin with, but when I had it I thought, well I might as well use it if I am going to pay for it, but d**n! When I couldn't even login to the site with the information THEY gave me I started to investigate further, and I too couldn't get ahold of anyone to help me, so I emailed them, then I looked on the BBB and Ripoff and WOW! I felt pretty small. But you know what, I shouldn't, because I did nothing wrong. Except put my trust where it wasn't deserved. Live and learn. I hope you fight back, don't give up. I want to see this company go down, the right way, and I believe it has to start with all of us. Good Luck!!!
Heather
Shelly
Uniontown,#3UPDATE Employee
Wed, September 22, 2010
I work in the Quality Assurance Department at USA Credit and I can assure you that we do not draft bank accounts without authorization. For further assistance regarding this matter, please contact our Member Services Department at (800) 262-4192, Monday through Friday from 9 a.m. to 4:30 p.m. ET.