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United States of America#2REBUTTAL Individual responds
Thu, January 21, 2010
The movers did an outstanding job in NH,above and beyond what they had to do.The crew in PA did a wonderful job as well. Everyone was so helpful,polite,punctual, andtook excellent care of both houses and our belongings. And a huge thanks to you for answering all my worrisome questions,phone calls,and emails.
Thank you.
Daria
Pittsburgh,#3Author of original report
Thu, March 09, 2006
After I first reported my horrible experience on this site, it got worse! They continued to not deliver our items..and it was only upon my letting them know that I had reported them to the US DOT and complained with the BBB that they FINALLY showed up to deliver our items...When they did show, they told us that they needed the original credit card that we paid them the $600 deposit on before they picked up our stuff in AZ. So, we are talking about a transaction that took place over 2 months prior...Well, that card had been lost and a new one reissued, so we had no way to provide that. The driver of the truck would not unload until we either provided that credit card. After talking to the manager of the company (or, at least, someone who claimed to be the manager) and threating to get our attorneys involved, they told us that they were leaving with our stuff and would be back the next day...So, they left. The next day they came back, charged us more money for the overnight stay and finally gave us the option of giving them $600 additional and they would refund the original deposit back to the credit card account. None of it made any sense, they had been paid long ago, so I still am baffled by what the problem was... Not to mention that I had spoke with the "manager" and the main dispatch girl at least 15 times during the transit of our things and not ONCE did anyone mention the original credit card used for our deposit money. There were a couple missing boxes that were unaccounted for when they finally unloaded our things... I have since learned that the US DOT has fined this company thousands of dollars for their business practices. These people responded to my BBB complaint with 100% lies and dishonesty. STAY AWAY!!! THEY ARE TERRIBLE!!