- Report: #364292
Complaint Review: USAA - San Antonio Texas Nationwide
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USAA
USAA.COM San Antonio Texas, Nationwide, U.S.A.
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800-531-2265
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USAA Financial Meltdown Potential for consumers with delinquent accounts San Antonio Texas
I've been a member of USAA for quite some time, and over the years I've had nothing but praise for this financial institution.
Regrettably, due to some financial restraints on my part, one of my credit accounts went into delinquency. While this is completely my fault, and I'm in the process of trying to resolve, USAA has since blocked all on-line access to ALL of my accounts.
As I'm in the process of resolving this, I now have no access to online deposits, and they discontinued with next day deposits with UPS, nor can I accurately maintain my other accounts within USAA and pay bills accordingly or even deposit funds in a timely manner to pay the outstanding debt in question.
I admit, I was in the wrong with my delinquency, and although I'm trying to resolve, by not providing any access to my other accounts, (and apparently other people have the same problem) this is the set-up of an absolute financial meltdown for those with multiple accounts with this organization.
Astonishingly, even the Texas Banking Commission was surprised to hear my story.
Nycinoc
Irvine, California
U.S.A.
Regrettably, due to some financial restraints on my part, one of my credit accounts went into delinquency. While this is completely my fault, and I'm in the process of trying to resolve, USAA has since blocked all on-line access to ALL of my accounts.
As I'm in the process of resolving this, I now have no access to online deposits, and they discontinued with next day deposits with UPS, nor can I accurately maintain my other accounts within USAA and pay bills accordingly or even deposit funds in a timely manner to pay the outstanding debt in question.
I admit, I was in the wrong with my delinquency, and although I'm trying to resolve, by not providing any access to my other accounts, (and apparently other people have the same problem) this is the set-up of an absolute financial meltdown for those with multiple accounts with this organization.
Astonishingly, even the Texas Banking Commission was surprised to hear my story.
Nycinoc
Irvine, California
U.S.A.
5 Updates & Rebuttals
Tina
San Antonio,Texas,
U.S.A.
This has to be a joke!
#2UPDATE Employee
Tue, October 21, 2008
First of all, USAA is a bank, not a charity. Nobody has to allow you access to the website if you can't pay your bills on time. Second, you can just as easily pick up a phone and pay your bills as well as get your online access back. There are so many different options available that I'm not even going to type anymore.
J G Shrugged
Austin,Texas,
U.S.A.
BTW, USAA didn't cancel the next day UPS deposit thing...
#3Consumer Comment
Fri, September 19, 2008
The company who was running it went out of business. Sunwest Bank in OC used the same company at the same time as USAA. So that isn't USAA's fault. But I can understand your frustration since their alternative is to deposit from home on the website. Like another poster mentioned, have you talked to a supervisor? You can always mail a deposit/payment in via USPS. You can overnight a deposit to the address on the prepaid mailing envelopes....
Robert
Irvine,California,
U.S.A.
Comments..
#4Consumer Comment
Fri, September 19, 2008
First there is no right that you must have ON-LINE access so if they want to discontinue that they have a right and you really can't claim a "RipOff" because you are delinquent. There is something else you need to check on. A lot of banks are now adding a provision known as the "Right to Offset" on the account agreements. What this basically says is that if you become delinquent in one of your accounts, they have the authority to withdraw funds from your other accounts to cover it. If USAA has this provision and you don't want to be surprised you may want to remove your money from the good accounts or get the delinquent account paid off ASAP.
Kat
Connellsville,Pennsylvania,
U.S.A.
Question
#5UPDATE EX-employee responds
Fri, September 19, 2008
You don't mention but have you contacted the company and tried to resolve this? I know that if you request a supervisor you'll get sent to escalations and they'll work with you. Please remember the Member service reps can only do so much.
Be Truthful
G,Arizona,
U.S.A.
Deliquency...? what would you expect?
#6UPDATE Employee
Sat, September 13, 2008
If you fall into deliquency, as far as I'm concerned you really have no reason to go to a website and complain. If you owe money to any company, expect extreme tactics I can say that owing money to USAA is better then anyother company because they aren't Loan Sharks who try to take you under.
