- Report: #713043
Complaint Review: Usenet - Via palma il Giovane Nationwide
Reported By:
James Smith -
Florissant, Missouri, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Usenet
47895 Domagnano Via palma il Giovane, 22403 Nationwide, United States of America
Phone:
Web:
Usenet.nl
Categories:
Business Rating:
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Usenet I tried to cancel my account with Usenet Via palma il Giovane, Nationwide
I first got Usenet thinking it was a torrent site. When I found out that it couldn't perform the functions I wanted to, I IMMEDIATELY tried to terminate my services with Usenet. Navigating the website quickly became frustrating, so admittedly I left the site, thinking that I had plenty of time to cancel my deal, only to find out 2 weeks later that I was being charged 99.96 Euros($140.37 American). I tried calling the help number, and was told by the answering machine that I could not terminate services over the phone. So all I was really want is closure and my money back. Being a college student the importance of money becomes very clear, so I need to keep every cent I can, not lose them all at once.
2 Updates & Rebuttals
Usenet.nl Team
Domagnano,Internet,
San Marino
We would like to apologize for any inconvenience
#2UPDATE Employee
Mon, April 04, 2011
Dear James Smith,
We would like to apologize for any inconvenience you had with Usenet.nl.
To make sure it is clear what our service is all about we would like to explain what Usenet.nl is and how it works. Usenet.nl is a usenet provider which comes with easy and safe software to enter the worldwide network of the usenet. It is fairly simple to gain access: all you have to do is signing up on our website and you can start. The first 14 days, the so called trial period, are completely for free and you can check out all about our program. After that period, if you do not cancel within 14 days, you enter the full membership depending on what package you chose (as mentioned during the sign-up process as well as in the TOS). You can cancel anytime by using the cancel button or by sending us a Support inquiry, which both can be found in the member area.
It is not our intention to give incorrect or untruthful information on our website or hide anything referring to the trial period or the contracts. If you had any problems with our service, if there is something you would like to mention or if you have any suggestions on how to improve the transparency on our website, please contact us at [email protected]. We will gladly come back to you.
All the best,
Your Usenet.nl Team
Usenet.nl Team
Domagnano,Internet,
San Marino
We would like to apologize for any inconvenience
#3UPDATE Employee
Mon, April 04, 2011
Dear James Smith,
We would like to apologize for any inconvenience you had with Usenet.nl.
To make sure it is clear what our service is all about we would like to explain what Usenet.nl is and how it works. Usenet.nl is a usenet provider which comes with easy and safe software to enter the worldwide network of the usenet. It is fairly simple to gain access: all you have to do is signing up on our website and you can start. The first 14 days, the so called trial period, are completely for free and you can check out all about our program. After that period, if you do not cancel within 14 days, you enter the full membership depending on what package you chose (as mentioned during the sign-up process as well as in the TOS). You can cancel anytime by using the cancel button or by sending us a Support inquiry, which both can be found in the member area.
It is not our intention to give incorrect or untruthful information on our website or hide anything referring to the trial period or the contracts. If you had any problems with our service, if there is something you would like to mention or if you have any suggestions on how to improve the transparency on our website, please contact us at [email protected]. We will gladly come back to you.
All the
best,
Your Usenet.nl Team
