- Report: #609985
Complaint Review: usenet.nl - Internet
-
Author Not Confirmed
Why?
usenet.nl
Internet, United States of America
Phone:
Web:
http://www.usenet.nl
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
usenet.nl computer fraud Internet
I am victim of this comnpany's aggressive deceptive and fraudulant marketing. I was looking for an academic rerence page and clicked on a link to usenet.nl which said I could have the reference if I paid one euro on Pay Pal - it looked safe quick and easy so I paid.
I received an email Pay Pal invoice receipt which confirmed my payment of the total of one euro. They then sent me and email with a licence key for a download. I tried this but my virus checker (Avira) warned me it was Malware so I didn't go ahead. I soon found my book reference elsewhere and forgot about it -. That was on the 9th May 2010.
On the 24th May I received a message from Pay Pal that they had just sent Usenet.nl another 90 Euros! I couldn't get anywhere opn the usenet.nl site - there is no email address - it all looks benign but the customer care is meaningless - just some irrelevant questions and answers. And a San Marino phone number. I could see instantly things were wrong and phoned PayPal ( another International call - this time to Dublin) They told me how to lodge a complaint. I did this and heard back from them three tiomes wanting more and more information. It seemed my case was watertight - I hadn't even tried their programme - as it was messaged as Malware. And nowhere had it been mentioned that a full cost of a years subscription would be charged to me 14 days later. Nowhere.
Today I received an email from Pay Pal:
Transaction Date: 24 May 2010
Transaction Amount: -99.96 EUR
Seller's Email: [email protected]
Seller's Name: usenet.nl
Unfortunately, we were unable to resolve this claim in your favour becausethe item purchased was virtual or intangible. As a result, we have nottaken any action against the seller at this time but we have noted yourdissatisfaction in the seller's record for future reference.
If you still have concerns about this transaction, we encourage you to continue to work directly with the seller for an amicable resolution.
Thank you,
Protection Services Department
Please do not reply to this email. This mailbox is not monitored and you will not receive a response. For assistance, log in to your PayPal account and click the Help link in the top right corner of any PayPal page.
That is so unsatisfactory. I have been left unable to further this unfair illegal internet mugging.
1 Updates & Rebuttals
zion
United States of Americahttp://www.usenet.nl/UNF/ENG/home.cfm
#2General Comment
Mon, October 04, 2010
usenet/nl charged me 99 euros which i didnt authorzaie or sign up for, beware
