- Report: #669673
Complaint Review: Usenet.nl - Internet
Reported By:
DarkFayth -
Enniskillen, Internet, United Kingdom
Submitted:
Updated:
-
Author Not Confirmed
Why?
Usenet.nl
Internet, United States of America
Phone:
Web:
http://www.usenet.nl
Categories:
Business Rating:
(0)
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Usenet.nl I got a suprise 99 euro charge for a service i never recieved! Internet
I logged onto my bank account today and found the balance to be negative 80 GBP, i freaked of course. The payment was to a direct debit, the only direct debits i have willingly agreed to are not due for another two weeks so this payment confused me!
I did a bit of research and traced the direct debit to paypal, and was shocked, paypal has never given me trouble before! but by a cursory glance at my recent paypal payments i noted that it was usenet.nl that had pushed a 99 euro payment through, one that i couldnt afford so my bank went into unarranged overdraft.
Usenet will not get the money because the transaction will be bounced back and i have cancelled the direct debit and stopped them from being able to get payments through my paypal. Victory? No. I will now be charged a hefty fine from my bank for going into unarranged overdraft.
I wouldn't mind, but i do not recall authorising usenet.nl to take payments out of my paypal without my consent. And i was never given the option to change to the scheme of monthly payments which i could afford, not that i would as the usenet system was awkward and i never used it, thinking 'well it was only a euro and worth a shot' now this cost me over 100GBP, I am being charged for a service that never worked!
This is just not on!
I did a bit of research and traced the direct debit to paypal, and was shocked, paypal has never given me trouble before! but by a cursory glance at my recent paypal payments i noted that it was usenet.nl that had pushed a 99 euro payment through, one that i couldnt afford so my bank went into unarranged overdraft.
Usenet will not get the money because the transaction will be bounced back and i have cancelled the direct debit and stopped them from being able to get payments through my paypal. Victory? No. I will now be charged a hefty fine from my bank for going into unarranged overdraft.
I wouldn't mind, but i do not recall authorising usenet.nl to take payments out of my paypal without my consent. And i was never given the option to change to the scheme of monthly payments which i could afford, not that i would as the usenet system was awkward and i never used it, thinking 'well it was only a euro and worth a shot' now this cost me over 100GBP, I am being charged for a service that never worked!
This is just not on!
1 Updates & Rebuttals
Usenet.nl Team
Domagnano,Internet,
San Marino
RE: Your complaint
#2UPDATE Employee
Thu, December 09, 2010
Dear DarkFayth,
We would like to apologize for any inconvenience you had with Usenet.nl.
To make sure it is clear what our service is all about we would like to explain what Usenet.nl is and how it works. Usenet.nl is a usenet provider that comes with powerful and easy software to enter the worldwide network of the usenet. It is fairly simple to gain access via Usenet.nl. All you have to do is signing up on our website and you can start. The first 14 days, the so called trial period, are completely for free and you can check out all about how Usenet.nl works. After that, if you do not cancel within the trial period, you enter the full membership depending on what package you chose during signing up (this is mentioned in the sign-up process as well as in the TOS). The price and the payment conditions (on a monthly or yearly basis) depend on this package. You can cancel anytime by simply using the Cancel Button or by sending us a Support inquiry, which both can be found in the member area, or of course by mail or email.
However, it is not our intention to give incorrect or untruthful information on our website or hide anything referring to the trial period or the contracts. If you had any problems with our service, if there is something you would like to mention or if you have any suggestions on how to improve the transparency on our website, please contact us at [email protected]. We will gladly come back to you.
All the best,
Your Usenet.nl Team
