Carol
Augusta,#2UPDATE Employee
Thu, March 22, 2007
\The complaint states "they promised me that I could get a condo or hotel with handicap access for my 14 year old daughter". We state in our agreement 13 times that all reservations are based on space availability. Also, we do not mention in the agreement anything about "guarantee" of a certain place to vacation. We ask clients to put an "area" down and we will let them know what we have available at the time they want to travel. If we cannot get something in the place they want, we try to get something as close as possible to it. This particular gentlemen purchased a $4,995.00 package; he agreed to a rewrite to $2,995.00 on May 12, 2006. Note that we have cancelled out both of his accounts and Duvera has cancelled all accounts in he and his wife's name. We do not use the website VRBO.com as our only vendor; we have over 140 different vendors that we use. VRBO.com is only one we use now and then. We have hundreds of happy clients and we do provide a real service to them.
Juliet
Birmingham,#3Consumer Suggestion
Fri, November 24, 2006
I certainly don't know anything about your credit report, but might it not be worth it to totally shaft this company, and if they want to report it as a delinquent account, or whatever, LET THEM? I would never pay them another penny. If they sue you, which I'd be surprised if they did - well, that WOULD be another story, but as I said, I'd sure be surprised if they actually did. If I'm 100% wrong about this, I sure hope someone will correct me, I don't want the OP to be sued on top of getting ripped off! But this is so vile, it just makes me ill to think of them getting another penny from the poster. I'm so sorry you were taken advantage of in this way, it's really sick and cruel. Wishing you all the best, and I sure you hope you come out on top with these b**tards.