- Report: #1226128
Complaint Review: Valley Environmental Resources - Peoria Arizona
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Valley Environmental Resources
9299 W. Olive Avenue #112 Peoria, 85345 Arizona, USA
Phone:
623-937 4423
Web:
www.veresources.com
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Valley Environmental Resources Aqua Guard Water Filtration Systems Charged $ 80,- for telling me to fill my water softener reservoir with salt Peoria Arizona
I purchased a home which had a "Aqua Guard" water softener with their phone number on it. I called the number and asked if they could send me an owner's manual. The lady on the phone looked up the property address and said "this system has to be serviced, it has not been serviced for years" The next day she called me saying
"I have some technicians on your street, they probably have an owner's manual for you, do you want them to stop by at your house ?"
Five minutes later a van with two guys showed up. They looked at my system and one guy said "there is nothing to service, the only service is filling up the reservoir with salt which you have to buy".
Then he emptied a small envelope into the reservoir and demanded $ 80,- from me. The other guy said "I will check if we have an owner's manual in the van" went to the van and explained "sorry, we don't have a manual but we will mail one to you."
I asked them why I should pay $ 80,- if no service was performed and the answer was "it was a service call and you also have to pay our insurance".
After I filled the reservoir with salt, the water in my house turned black and I called Valley Environmental Services. The lady who answered the phone said "it is normal, just let the water run for a few minutes and it will be clear."
The water was black for several month and even now, almost a year later, sometimes it is black. I don't feel that any service was provided. They didn't even send me the owner's manual, as promised. It was a total rip off. Don't even call this company.
