Randal
Waterford,#2Consumer Comment
Wed, June 11, 2008
when i worked at value city furniture as a svc tech, I primarily repaired furniture that was damaged during delivery. seems the delivery guys were unable to deliver the furniture without damaging it. they would say "call the store and they will send svc tech out to fix. when i arrived the customers would complain (rightfully so) that they paid for "new" furniture not "repaired" furniture. i agreed to the "new" vs. "repaired" comments, and of course one of the customers stated such to the "office" guess who was b*tched at for agreeing. i have no problem repairing the furniture, just seems that when a person pays for new, they should get new, not repaired. still, even when the furniture was not repairable in the field, the co. would pick it up when delivering replacements, then we would repair in the wharehouse and it would be sent out as new. all of the furniture is inspected and "touched up" prior to loading on the delivery truck. so any damage is from delivery drivers, either not padding furniture correctly or when moving the furniture around inside the truck in order to get to furniture for current delivery. always check your furniture when delivered, check it in the bright sunlight for repairs, uneven touch up repairs, colour added to hide damage will show up as being uneven in direct sun light vs in a room with little light. do not let the delivery drivers rush you. it is after all your money. also avoid any "high gloss furniture" you are only asking for problems.
Sue
Livonia,#3UPDATE EX-employee responds
Wed, October 31, 2007
It does take a while to order in parts, but if you're not happy with the service, go to the website and write corporate an email
Tallulah-phoebe
Beverly Hills,#4Consumer Comment
Tue, October 30, 2007
It's only been 2 weeks since the repair technician looked at your furniture. Did you bother to call the store to follow up on your precious handles? 2 weeks is hardly enough time for the store to obtain an item should it be backordered or out of stock. Secondly, it sounds like you are trying to blame the store for YOUR mistakes. You clearly stated that you were "moving to a townhouse" on the day of delivery. Your unprofessional moving techniques are likely what caused the scratches on your furniture. Perhaps you should have been more careful.