Laura
Woodstock,#2UPDATE EX-employee responds
Fri, May 21, 2004
Hi Terrry: Sorry to hear about that. It's true - they won't do anything for you. When the tech came out to looka t your table he probably determined that it was customer abuse. I'm sure that's not the case, but they are not going to exchange that piece since you purchased it so long ago - the only advice I can offer is to let them pick it up for repair. You should have a one year warranty for service. When the pick it up they will bring it back to manufacter's standards. It's usually fine, and I'm sure you will be satisfied with it. But, you have been totally put out this whole time, and I am sure you are very upset. Make sure you read all the policies. I think that you should probably let them fix it and be done with them for good. I'm saure you will not be purchasing from them again. Sorry,