- Report: #59899
Complaint Review: Value City Furniture - Toms River New Jersey
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Author Not Confirmed
Why?
Value City Furniture
949 Route 37 West Toms River, 08757 New Jersey, U.S.A.
Phone:
732-341-6766
Web:
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Value City Furniture Failure to deliver as promised rip off Toms River New Jersey
I ordered $2200 worth of furniture. Was given tentative delivery date of May 31 and told to come in 4 days before and pay the balance as it had to be paid in full before they would schedule delivery.
I did not hear anything so called them May 30 and talked to Amanda. She said they could not deliver it on the 31th but set up the delivery for June 7. Was told they would call me between nine and ten am that morning to give time of delivery. Did not receive a phone call so I called the store. Amanda answered. I explained that I was waiting for the delivery service to call me as she had scheduled the delivery for today. She put the store manager on the phone-named Ronnie- who said a "mistake had been made".
No delivery today after all.
They told me I had to pay the balance by May 27 in full and now its one delay after another getting delivery. I have given away my old furniture and have an empty living room and have taken the day off from work for nothing and now have to take another day off. I asked for compensation for the trouble and was told they will mail me a $75 gift certificate. Next alledged delivery is schduled for June 10th.
I understand that mistakes do happen but this is one disorganized messed up company.
Susan
Whiting, New Jersey
U.S.A.
I did not hear anything so called them May 30 and talked to Amanda. She said they could not deliver it on the 31th but set up the delivery for June 7. Was told they would call me between nine and ten am that morning to give time of delivery. Did not receive a phone call so I called the store. Amanda answered. I explained that I was waiting for the delivery service to call me as she had scheduled the delivery for today. She put the store manager on the phone-named Ronnie- who said a "mistake had been made".
No delivery today after all.
They told me I had to pay the balance by May 27 in full and now its one delay after another getting delivery. I have given away my old furniture and have an empty living room and have taken the day off from work for nothing and now have to take another day off. I asked for compensation for the trouble and was told they will mail me a $75 gift certificate. Next alledged delivery is schduled for June 10th.
I understand that mistakes do happen but this is one disorganized messed up company.
Susan
Whiting, New Jersey
U.S.A.
1 Updates & Rebuttals
Maggie
Toms River,New Jersey,
U.S.A.
Tentative doesn't mean Definate
#2Consumer Suggestion
Mon, January 10, 2005
A "Tentative" delivery date is just that....tentative...meaning subject to change according to every dictionary I've ever seen. Now..you stated that it had to be paid in full prior to SCHEDULEING your delivery. Was it paid in full prior to the 30th? or did you just call at that time? I don't mean to sound antagonistic, however many times people don't understand that. If in fact however you did pay in full, it sounds to me that "amanda" didn't code it correctly, and the store mgr. gave you the next available delivery date. This company works hard to alleviate these problems by having a delivery instruction sheet available to every customer which states that " All sales must be paid in full 3 days prior to scheduleing your delivery" and that you will receive a call confirming that delivery and to please respond to all calls or that the delivery will not be made. Unfortunately this seems to me a pure and simple human error on both sides. Reading and understanding all your sales information is one of the key ingrediants for a positive experiance on all sides. Having been a frequent customer of this store (at it's old location and now at the new one) I find that on average, it does what it says it will do.
