- Report: #1213779
Complaint Review: VENTAS RIVIERA MAYA S A DE C.V. - PUERTO VALLARTA, JALISCO
Reported By:
MARYTERESE WALLACE -
denver, Colorado, USA
Submitted:
Updated:
-
Author Not Confirmed
Why?
VENTAS RIVIERA MAYA S A DE C.V.
RIO NILO NUM 213-53, MARIANO OTERO, 48320 PUERTO VALLARTA, JALISCO, Mexico
Phone:
52-984 206 4066
Web:
N/A
Categories:
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VENTAS RIVIERA MAYA, S, A DE C.V. VACATION PRIVILEGES VIDA VACATIONS, I WOULD ABSOLUTELY LIKE TO START A CLASS ACTION SUIT, AS WE WERE DUPPED AND WANT TO PROTECT OTHERS FROM OUR HORRIBLE EXPERIENCE.. PUERTO VALLARTA, JALISCO
AFTER ALLOWING US TO CANCEL OUR TIME SHARE PURCHASE (WITHIN THE 5 DAY RESCISSION PERIOD, THEY PUT THE DOWN PAYMENT TOWARDS A NEW 'DEAL' THE VACATION PRIVILEGES. THEY SAID WE HAD A 5 DAY RIGHT OF RECISION EXCEPT FOR THE 'ENROLLMENT FEE'. IT WAS ON A DIFFERENT PIECE OF PAPER WHAT THE ENROLLMENT FEE WAS. WHE WE SIGNED THAT PIECE OF PAPER WE THOUGHT WE WERE JUST SIGNING FOR THE PURCHASE. ABOVE THE TOTAL COST, IT ACTUALLY SAID 'ENROLLMENT FEE. CONSEQUENTLY WHEN WE SIGNED WE GAVE UP THE ENTIRE COST OF THE PURCHASE AS THEY WERE NOW CALLING IT THE ENROLLMENT FEE. THIS WAS NOT CLEAR TO US AT THE TIME. WHEN WE WENT BACK TO RESCIND, WITHIN 2 DAYS, THEY TOLD US WE HAD AGREED TO GIVE UP THE ENROLLMENT FEE - WHICH WAS THE TOTAL COST!!!!! HOW DEVASTATING! WE FEEL LIKE WE HAVE BEEN ROBBED, HAVE VERY BAD FEELINGS ABOUT THE MEXICAN PEOPLE AND HOW THEY COULD TREAT US TOURISTS. WE HAVE NOT BEEN ABLE TO ENJOY OUR VACATION EVER SINCE. NO WHERE IN AMERICA WOULD THE 'ENROLLMENT FEE' BE THE FULL COST OF THE PRODUCT
2 Updates & Rebuttals
VIDA VACATIONS HAS SATISFIED
#2Author of original report
Thu, March 26, 2015
ALL MY COMPLAINTS. ALL IS RESOLVED AND I RETRACT MY POST.
Vida Vacations
#3Author of original report
Thu, March 19, 2015
and Vacation Priveleges has satisfactorily resolved the issues with our complaint, as soon as they will put the credit back on my credit card.
