- Report: #150953
Complaint Review: VERIZON DSL - Pennsylvania
-
Author Confirmed
Why?
VERIZON DSL
www.verizon.com Pennsylvania, U.S.A.
Web:
N/A
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
VERIZON DSL VERIZON DSL IS A JOKE ripoff Internet Pennsylvania
First of all,Verizon dsl Tech support is Useless. They are rude,and treat their customers like we are stupid.
I was recently overcharged by Verizon DSL, which caused my bank account to overdraft. When I called them and spoke to management, she went over the calls where I was told I would recieve the lower prices,etc.
So she agreed to refund me the 42.00. (47.51 is what they intially charged me). I then proceeded to ask about the incurring bank charges I recieved because of their system error. She said well we won't pay those.
I asked why. She said because my check card(VISA) wasn't an acceptable form of payment. I said well you haven't had a problem taking the money out of the account for over the past year! She still denied me the banking charges I recieved.
I am not gonna stop till I get the money. I was only asking for the incurring bank charges they caused by their system error (that was the managers reasoning behind the error; she refused to say it was any of their fault).
Not to mention I called over a month ago to have my account updated because I recently had my phone number changed, and as of July 21,2005, they still didn't have it fixed. Mind you I had to call every week. They continued to ask me to call back. Then proceeded to tell me that if I didnt call back, my dsl service would be shut off.
ANyone know of another good dsl service in Pennsylvania?
ANGRY IN PA
Patty
Punxsutawney, Pennsylvania
U.S.A.
I was recently overcharged by Verizon DSL, which caused my bank account to overdraft. When I called them and spoke to management, she went over the calls where I was told I would recieve the lower prices,etc.
So she agreed to refund me the 42.00. (47.51 is what they intially charged me). I then proceeded to ask about the incurring bank charges I recieved because of their system error. She said well we won't pay those.
I asked why. She said because my check card(VISA) wasn't an acceptable form of payment. I said well you haven't had a problem taking the money out of the account for over the past year! She still denied me the banking charges I recieved.
I am not gonna stop till I get the money. I was only asking for the incurring bank charges they caused by their system error (that was the managers reasoning behind the error; she refused to say it was any of their fault).
Not to mention I called over a month ago to have my account updated because I recently had my phone number changed, and as of July 21,2005, they still didn't have it fixed. Mind you I had to call every week. They continued to ask me to call back. Then proceeded to tell me that if I didnt call back, my dsl service would be shut off.
ANyone know of another good dsl service in Pennsylvania?
ANGRY IN PA
Patty
Punxsutawney, Pennsylvania
U.S.A.
