Phillypal
Elkins,#2Author of original report
Sun, January 20, 2013
On January 5, 2013, a tech and supervisor came out to repair the jacks. The supervisor admitted that the previous tech Chuck was not an inside wiring tech. So, why would a Verizon supervisor send a technician into a customer's home if they are not trained to do inside wiring? Then Donna in repairs got upset when I told her too many of Verizon's workers have No Work Ethic. She's been there for 35 years and never confirms with the customer to see if anyone is home for a service call. That's the problem, she's been there too long. On Sunday, January 6, 2013, Lazy DSL Ghetto tech, Rudy showed up at 9:00 AM unannounced. Very ignorant, ghetto and then began disconnecting my devices, jumped on one computer causing me to get locked out. I had enough of his IGNORANCE and threw him out. When I asked for his supervisor he refused. Typical BUM. From there I called the local news station. January 15, 2013, received a call from Verizon, that the problem was on their end and they would put in a ticket to get the DSL fixed. Never happened. On January 19, 2013, they sent two more techs out. Darnell and Mike. Mike, ignorant, ghetto, interrupting me when the other tech was asking questions. Another one, INCOMPETENT, disconnected my router without notice, then wanted to second guess me. He knew he was about to get tossed out, so he tells the other tech he's going outside, I told him I'll show you the front door. Where do they get these BUMS from? I was told because my home is too far or 7,995 feet from the Verizon hub, I will never get 10Mbps. They did not know why someone sold me that package. As of Saturday, January 19, 2013, the DSL service is not providing me 10Mbps or 1Mbps for that matter. Verizon's DSL 10Mbps packages are a FRAUD, along with FALSE advertisement.
Four (4) months later and Verizon still has not fixed the DSL or working to at least give me 5Mbps. Now Verizon claims they will take the service down, isolate the problem and have it fixed by Monday night, January 21, 2013. I do not believe Verizon and clearly lack faith in those LIARS! I filed a complaint with the PUC and BCP. Also contacted a local news station's consumer action group. Stay away from Verizon's DSL. They will sell you service that does not work, just to get your money.