Complaint Review: Verizon Superpages.com - Dallas-Fort Worth Texas

I work for Supermedia and I am in the Client Care Department.  We would really like to talk to help settle your problem.  You can also reach my supervisor Kristen at 978-762-1498.

Kathy,

Are you with Verizon or Idearc?  What is your title and position at Idearc or Verizon?

Please contact me, Kathy 978-762-3253.  Thank You

That is a low level customer care number.  It is not responsive to my request.

Our Client Care # that you can contact us is: 866-594-4016

It will be more appropriate for Verizon / Idearc / Superpages to post a functional telephone number for   an upper level, senior management problem resolution executive.  Name, title and number please.

Again I am sorry we have not gotten your email.
Please provide your telephone number and
we will call you.  Thank You  Customer Service

I have successfully sent email.  The problem is Verizon / Superpages did not respond to my correspondence in the past and does not respond now. 

My email system works wonderfully well.  My email system lets me know when Verizon / Superpages makes another rebuttal posting to this rip-off report!

Do NOT do business with Superpages!   If you already are doing business with Verizon / Idearc / Superpages the download your server log files and save them.  Compare your server logs to the billing you receive.  Complain to your Attorney General about abuse. 

We are very sorry that you have not been able to send an email to us. We are receiving other email at the address and responding to them. We do need more information to be able to help you.  [email protected]

Email to the corrected email address provided above are neither acknowledged nor are they returned as undeliverable.

If anyone is interested in initiating a class action law suit
against Verizon for fraud I'll be happy to participate and provide support using the statistics
reports I downloaded from the superpages site before I left.  These
clearly document the fraud through churning and billing for false "click through's", etc. which I described in my original report.

I am sorry about the typing error: the correct address to contact us is:
[email protected] and we  will get back to you as soon as possible. 
Thank You

It appears to me that Verizon has a robot watching RipOffReport.com because:  This customer service rebuttal was posted within minutes of my filing this ripoff report and the text is the same as was posted as a rebuttal to other reports.  Further, email to the misspelled email address provided are neither acknowledged nor are they returned as undeliverable.

If anyone out there is interested in initiating a class action law suit against Verizon for this fraud I'll be happy to provide the statistics reports I downloaded from the superpages site before I left.  These clearly document the billing fraud I described in my report.

We are never pleased when one of our clients is unhappy.  Please give me the opportunity to review your issue.  I promise someone will get back to you within 48 hours with an update.  Please provide me with the following information and e-mail back to me at :

[email protected]

Your full name and title:

Business Name:

Business Telephone Number:

State in which your Business resides:

Your contact number:

Best time to call you:

E-mail address:

Brief complaint description:

Thank You