- Report: #461420
Complaint Review: Verizon Wireless Broadband - Atlanta Georgia
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Verizon Wireless Broadband
P.O. Box 105378, Atlanta, 30348 Georgia, U.S.A.
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Verizon Wireless Broadband Employee's Will Tell You "ANYTHING" To Make A Sell Atlanta Georgia
On April, 28, 2009, I bought a Verizon Mobil Broadband 5 GB for my laptop computer for $79.99 plus taxes. When I purchased the key I questioned signing a contact without seeing if the service was good or bad, the VERIZON sales person told me that I could buy the key and have a 30 day trial to see if it was what I needed, NO CONTACT SIGNED. So, the service was established on 4/28/09, 6 days later my laptop was stolen with the key inside, I waited 5 days to make sure it was gone for good, then I called VERIZON Wireless(5/6/09 - 9:03 A.M.) to report the stolen key and have my service on that key turned off so no one could use it.
They(Verizon Customer Service Rep.) told me that the service would be shut off immedeitly, and no one would be able to use it. Then, she(VERIZON CUSTOMER SERVICE REP) told me that because it was used so little and when in the 30 trail that I would not have a termination fee charged($175) and that I would have credit coming because I had already received the first statement charging my for the next month ahead. They bill 30 days ahead. And to disreguard that statement and a new one would be issued with credit applied.
So far eveything looked OK, then I went out a bought a 2nd. key on 5/26/09 for another $79.99 + taxes, at that time I was told I would have to get a 2 year contact, which was fine because I had tryed the service and liked it so I signed that contact. NOW, I receive a statement stating that I owe $405 for 3 weeks service??? So, I get right on the phone a call VERIZON FININACIAL to find out how this is so high. They tell me that I have to pay a termination fee, late fee,etc. for the 1st. key, again NO CONTACT SIGNED! and they have NO RECORD of my call (I told them to check there recorded call for that time and date, they record ALL conversations between you and I ) to cancelled the 1 st. stolen key. But, if they have no record of me calling then how come they issued me credit for a weeks service?? on this statement.
So, they are TRYING to charge me for 2 contacts, termination fees, late charges, taxes on both keys but yet the first key and service is not even active. This is far from over, if they insist on trying to "RIP ME OFF" then that is OK, BUT it will cost Verizon dearly on any future customers that I deal with. I publish the "SUCCESS MAGAZINE" worldwide about 250,000 copies a month, and there WILL be article in the future issues about this type of business practice.
I value and believe in "HONEST BUSINESS" and companies that go out of there way to scam the public should be accountable and no complaine when they are brought out to the general public attention on there bad business practices. So the botten line is, it may cost me the $405 to keep my credit rating, but I promise it will cost VERIZON a thousand times more in $$$$. I never forget!!!
John
Shady Shores, Texas
U.S.A.
They(Verizon Customer Service Rep.) told me that the service would be shut off immedeitly, and no one would be able to use it. Then, she(VERIZON CUSTOMER SERVICE REP) told me that because it was used so little and when in the 30 trail that I would not have a termination fee charged($175) and that I would have credit coming because I had already received the first statement charging my for the next month ahead. They bill 30 days ahead. And to disreguard that statement and a new one would be issued with credit applied.
So far eveything looked OK, then I went out a bought a 2nd. key on 5/26/09 for another $79.99 + taxes, at that time I was told I would have to get a 2 year contact, which was fine because I had tryed the service and liked it so I signed that contact. NOW, I receive a statement stating that I owe $405 for 3 weeks service??? So, I get right on the phone a call VERIZON FININACIAL to find out how this is so high. They tell me that I have to pay a termination fee, late fee,etc. for the 1st. key, again NO CONTACT SIGNED! and they have NO RECORD of my call (I told them to check there recorded call for that time and date, they record ALL conversations between you and I ) to cancelled the 1 st. stolen key. But, if they have no record of me calling then how come they issued me credit for a weeks service?? on this statement.
So, they are TRYING to charge me for 2 contacts, termination fees, late charges, taxes on both keys but yet the first key and service is not even active. This is far from over, if they insist on trying to "RIP ME OFF" then that is OK, BUT it will cost Verizon dearly on any future customers that I deal with. I publish the "SUCCESS MAGAZINE" worldwide about 250,000 copies a month, and there WILL be article in the future issues about this type of business practice.
I value and believe in "HONEST BUSINESS" and companies that go out of there way to scam the public should be accountable and no complaine when they are brought out to the general public attention on there bad business practices. So the botten line is, it may cost me the $405 to keep my credit rating, but I promise it will cost VERIZON a thousand times more in $$$$. I never forget!!!
John
Shady Shores, Texas
U.S.A.
5 Updates & Rebuttals
John
Shady Shores,Texas,
U.S.A.
Consumer Lied Too!
#2Author of original report
Thu, June 18, 2009
If your rebuttals are true, then WHY didn't the Verizon sales reps inform me of that instead of telling me that I had to sign a contact to receive the second card? Why couldn't they activate the new card with my "open" account? Don't need 2 contacts for 1 card? Just called Verizon to see if they would consider doing what was suggested, it was under 30 days on the 1st and they would not cancel it. and it is still under 30 days on the 2nd.card. I ask them if they would cancel the new contact (under 30 days) and active the 2nd card with the "open contact" that they say I already have open. Guess what "NO WAY" suprised! I'm not. And when I had them on the phone I requested a copy of the first "signed" contact, and surprise again they can't seem to find it. NO RECORD ON FILE! AS for the threat of filing a Ripe Off report on me, GO FOR IT! I have NOTHING to hide! I run a HONEST BUSINESS and I have done some research of my own, and guess what again there are thousands and thousands of Ripe Off report on Verizon Wireless for Bad Business practices.
Readthefineprint
Lincoln,Nebraska,
U.S.A.
Simple question
#3UPDATE Employee
Sun, June 14, 2009
Did you end your contract within 30 days? If you did then the ETF should be waived, if it was after...then you are paying that etf or replacing that device. However, what you may want to look at doing is canceling the other line that is still within it's initial 30 days and reactivating the one you just disconnected. This would allow you to avoid any early termination fees and under verizon wireless's winback policy you won't pay an activation fee for reactivating a disconnected line of service. There are other easy solutions. And you didn't get scammed or ripped off. Verizon wireless is doing it's best to protect itself. So look at it from their point of view now... You requested to the test the device. You thought you weren't signing a contract, well you did, there are e-copies available to all employees to prove it. Besides that, you thought you didn't. You called into VZW to report a device "lost/stolen" shortly after you receive it, after you thought that you hadn't signed a contract. Hmmm, sounds suspicious. However, I realize the situation you are in, just call in and ask to reconnect the disconnected line and to disconnect the active line. Req that your ETF's get credited under the 30 day wfg. Let us know how that goes. And I don't think slandering a company over something you did sign but didn't know what was on it because the very first rep you spoke with didn't tell you would be very fair. I then sir, would have to file a ripoffreport on you. =) Thanks =D
Bikebryan
Alexandria,Virginia,
U.S.A.
You are mistaken
#4Consumer Comment
Sat, June 13, 2009
When you purchased your first airCARD (they are not "keys") you did have 30 days to try it out under the Worry Free Guaranty (WFG) policy. You only paid $79.99 for the device, meaning it was bought under a two year Service Agreement - and you did SIGN for it in some way shape or manner. Otherwise the card would never have worked (it can't unless you sign or give electronic consent if shipped out). Thus when the original card was stolen, unless you have insurance and replace it under insurance (which you did not) then you activated a second line of service also under a 30 day WFG period. So now you have two aircards. You can't "cancel" the first one under the WFG because to do so you have to return the device - which you said was stolen. All you did was suspend it (and there is no way you should have waited that long to report it as you would have been responsible for any use on it, especially had the user exceeded the 5GB data coverage). This is situation of YOUR doing and YOUR misunderstanding, not VZW. Stop pushing YOUR problems onto them!
Bikebryan
Alexandria,Virginia,
U.S.A.
You are mistaken
#5Consumer Comment
Sat, June 13, 2009
When you purchased your first airCARD (they are not "keys") you did have 30 days to try it out under the Worry Free Guaranty (WFG) policy. You only paid $79.99 for the device, meaning it was bought under a two year Service Agreement - and you did SIGN for it in some way shape or manner. Otherwise the card would never have worked (it can't unless you sign or give electronic consent if shipped out). Thus when the original card was stolen, unless you have insurance and replace it under insurance (which you did not) then you activated a second line of service also under a 30 day WFG period. So now you have two aircards. You can't "cancel" the first one under the WFG because to do so you have to return the device - which you said was stolen. All you did was suspend it (and there is no way you should have waited that long to report it as you would have been responsible for any use on it, especially had the user exceeded the 5GB data coverage). This is situation of YOUR doing and YOUR misunderstanding, not VZW. Stop pushing YOUR problems onto them!
Bikebryan
Alexandria,Virginia,
U.S.A.
You are mistaken
#6Consumer Comment
Sat, June 13, 2009
When you purchased your first airCARD (they are not "keys") you did have 30 days to try it out under the Worry Free Guaranty (WFG) policy. You only paid $79.99 for the device, meaning it was bought under a two year Service Agreement - and you did SIGN for it in some way shape or manner. Otherwise the card would never have worked (it can't unless you sign or give electronic consent if shipped out). Thus when the original card was stolen, unless you have insurance and replace it under insurance (which you did not) then you activated a second line of service also under a 30 day WFG period. So now you have two aircards. You can't "cancel" the first one under the WFG because to do so you have to return the device - which you said was stolen. All you did was suspend it (and there is no way you should have waited that long to report it as you would have been responsible for any use on it, especially had the user exceeded the 5GB data coverage). This is situation of YOUR doing and YOUR misunderstanding, not VZW. Stop pushing YOUR problems onto them!
