- Report: #574854
Complaint Review: Verizon Wireless Company - Internet
Reported By:
Talkative_QT -
Saint Louis, Missouri, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Verizon Wireless Company
Internet, United States of America
Phone:
Web:
www.verizonwireless.com
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Verizon Wireless Company Does it being in writing make it ethical? Internet
I am currently displeased with cellular companies termination contracts. Currently, I owe Verizon Wireless because I canceled service with them in September 2009 due to poor reception in my home calling area. I am fine with termination fees and understand the logistics behind them. However, I am in disagreement with the fact that they do not terminate service on the day you request it and instead bill you for the entire billing cycle. For example, I canceled on 9/2/09, I was still billed until 9/23/09, 21 days for service I did not use. I contacted Verizon and asked for prepaid minutes to suffice for service that I was charged for, but did not use. They said "NO". I reported them to the Better Business Bureau and the response from Verizon's Corporate Office was the same. I understand that it is written and therefore legal, but at the same time does it make it ethical to charge consumers for service they are not using, twenty-one days in my case and then to add an early termination fee on top of that? Is this something Congress gets involved in? Or do the big corporations get to continue walking all over the little consumer with written contracts that are legal but don't appear to be ethical?
1 Updates & Rebuttals
Saria
Atlanta,Georgia,
U.S.A.
It's ethical...
#2Consumer Comment
Fri, March 05, 2010
I don't see any issue here, sorry. Now, if they had lied to you or didn't disclose that this is how it works when you signed up, then that would be unethical. However, it is written in the agreement. They told you (either verbally or on paper) that these are the conditions if you choose to cancel and you still agreed to use the service. Now if you didn't take the time to read the agreement before you started service or within the first 30 day worry free return period, then that's your fault. It would only be unethical if they had lied to you, and obviously they did not.
