Robert
Buffalo,#2Consumer Comment
Sun, June 17, 2007
I've had Verizon cellphone service since the start of the company with no problems. About the calls made with the stolen phone. You could have checked the account online, as I do - each outgoing call will be listed, as well as the time and duration. Basically, it's the same info that is on the printed bill they mail. Also, unless it's specifically mentioned in your contract or you purchase insurance for the phone, Verizon is not obligated to replace any loss or stolen cellphone. That is up to you. I agree with the other comment that it's unfair of you to claim to be ripped off under these circumstances.
Jeff
Marengo,#3Consumer Comment
Sat, June 16, 2007
I understand that when faced with any situation of this nature, you would be frustrated. It's a tough situation. However, this type of thing is not unique to Verizon or the cell phone industry. For instance, if you have a total loss on a car that your value was 'upside down' (low car value vs. high loan), you might likely be making payments on a total loss vehicle that sits in a junkyard. A much larger issues. That really isn't my point, it is to say that Verizon likely was protecting you and I would think that during the phone conversation, might have said as much. While it would have helped you to resolve the issue at the moment, it is not a good security policy for any company to give out your personal info. Imagine the huge legal liability it could be if something horrific happened due to the release of records over the phone. To that end, many people have probably tried to obtain info about estranged spouses during divorces, stalkers or even more so, selling your data (see the link below) It's easy to be mad at Verizon when you need help but Verizon can't be certain that it is you without just sending records to your of record. I also think it may be unfair to say that Verizon had 'ripped you off' when enforcing the remaining contract. Like my car example, the phone that you were told would noow cost $300, I'd guess was much cheaper at purchase. That's what, I believe, the contract is for. If the wrote off $150 of the cost, they want to keep you around for a while to offset that cost. That's my assumption anyway. I'm also guessing (honestly, I know since I've washed and ruined 2 phones) that Verizon had other options for phone replacement. They have (for a contract extension) a discounted phone that may not be as cheap as the original, the have cheaper replacements that may not be as cool and you could (as I have now...which replaced my third phone...yes 3..I really have an issue) insure the phone. What it comes down to as it did for me, I was responsible for the equipment I bought and had to find ways to replace it. Granted, mine were really stupid and your situation was none of your doing. To a company like Verizon, they must look at the legal standing for you vs. their role as a service provider. In the end, Verizon didn't steal the phone and has a right to enforce a contract. I'm just thinking that it is somewhat unfair to call them a rip off when they really acted in your best interest and probably offered you the same option I got when I needed them.