Complaint Review: Verizon Wireless - Boone North Carolina

I used to work as an ASR for AT&T and I have used Cingular. Verizon is my prefernce due to Cingular and AT&T's bad service. The aquisitions sales representative that sold you the phone is suppose to call and make sure you have service where you live, sometimes they will just use their better judgement. At least Verizon was kind enough to sit there and take the roaming charges off of your phone, if you were with a different company you might not have been so fortunate. You should contact the corporate office and place a complaint to them on the store that sold you the phone or the ASR that sold you it. Most ASR's are working off of commission and would gladly give you a phone so they can get their paycheck. Call Verizon and ask for corp #, tell corp your prob and so your sales rep will not be able to do this to others.

Welcome to the Club What did you expect from Verizon This is the way they treat their customers They placed one word on the fifth page of the contract to trick you people. The word is (PER)number or phone. The best way to deal with Verizon Wireless is to send a copy of your complaint to Your State Attorney General Office Good Luck

In the above letter, it was written how many rip-off reports were written for each wireless carrier. The above person tries to make Verizon look like the worst without realizing that they have a larger amount of customers which means....yes- you guessed it, you might actually have more pissed off customers.

When I first started cell service with Verizon I must say it was difficult. I ran into many of the complaints I've read here. The solution to most of these problems with customer service can be found right on Verizon Wireless's web site. Click on the "Contact Us" link at the top right of the main page, and then on the "Send an e-mail" link under "Contact our executive office" in the lower left of the next page. After doing this I was called the next day by someone who not only did what needed to be done to make me a satisfied verizon customer but followed up to make sure that everything was done like I was told it would be. Since that time I have not had a single problem or complaint with my wireless service. No company is perfect but Verizon does seem to be committed to solving customer problems at the upper levels of it's management.

It wasn't that the sales person didn't give all the facts, it was that he deliberately misinformed us. I was direct about what our needs were, and where our home calling area would be. He took it upon himself to confirm that we would not roam if we used the phone at home. So it was not as if he didn't answer a question that we didn't ask. He told us exactly what we wanted to hear to buy the phone & contract. Since he is a sales representative of Verizon Wireless, I guess he represents the techniques they are willing to use as well. If you will re-read the original post you will see in paragraph #2 that I did immediately call customer service (of Verizon). Originally the customer service representative informed me that we were in fact not roaming (again this is all in paragraph #2 of the original post). Then the tune changed once we were outside of the 15-day grace period where we could have terminated the contract without further obligation. Further, I was not surprised at all about the early termination fee. My surprise came from the total lack of customer relations. Since we were deliberately misled by their sales representative, I felt that the only fair thing to do would be to waive the early termination fee (which in the long run they did when I agreed to continue with a smaller calling area contract). The bottom line is I was disgusted at the amount of personal time and energy it took on my part to attempt to right their intternal miscommunications not only between sales and service, but between customer service rep to customer service rep.

Not to discredit the original author or to stick up for Verizon, but there are a few things I've noticed on this post that have made me raise an eyebrow. I suspect that the original service person, that you purchased the phone from, didn't give you all the facts. However, you're own "surprise" at things shock me as well. When you went home and the phone was in roaming, why didn't you call Verizon customer service instead of the service person? Was there any areas that you used it where it was not roaming? I know, for a certainty, that you didn't read your contract. If, in fact, you did read it, you didn't read it very well, at all. In there, it states that you will be charged a early termination fee. This is standard practice with ALL cell phone company's that requires a contract. I'm surprised that you were shocked at this knowledge. I will say that Verizon has things to work on in their area of Customer Service, but so do all the other companies. It's a lacking conveinience all throughout the U.S.

When VERIZON WIRELESS continued to bill me for cell phone service after I completed and called to end my contract, I finally gave up and contacted the FCC. I filed a report against Verizon. They wrote a nasty letter to the FCC accusing me of being a liar, BUT I got my balance cleared and they quit harassing me. They DID "tattle" on me to CellularOne where I had my cell service and cellularone placed me on a "risky customer" account. I terminated my "service" with them. I understand verizon and celluarone share facilities!!!

I was wondering how many other wireless services have rip-off reports filed about them, so I conducted a search. Cingular Wireless had none, AT&T wireless had three pages, Verizon Wireless had a whopping 6 pages of reports!!! Furhtermore, almost all of the reports (including the most current to date) had some half assed rebuttal made by a Verizon Wireless representative/employee. Maybe the Verizon employees should beef up their service quality to their company instead of surfing the net. If Verizon wireless service was improved, there would be fewer reports filed on this website.