Karen
Rancho Cucamonga,#2Consumer Suggestion
Sat, May 24, 2003
My advise is not to let the bill go. Pay it and watch your credit record for a couple years. Verizon reports false information to credit bureaus. And they will not correct it once it's done, even when they admit it's a mistake. A write off is something that stays with you for 7 years and will keep you from getting credit in the future. Verizon doesn't care that they ruin people this way. Verizon is number ONE???? Yeah, they are. Number ONE RIP OFF in the country! For more info, see my post at the top of this thread ( May 20,2003)
Andrew
Columbus,#3UPDATE Employee
Sun, April 13, 2003
I work for Verizon Wireless. They recently bought the company I was working for and I decided to run a search to see what others thought about them. All I have to say is most of what I am seeing is BAD experiences. With my past experience in customer service, I know that there are people that you just can't please. I know that since Verizon wireless has stepped in, things have gotten so much better. We have so many different training classes specificly for the jobs we do. We have motto's and core values that make the customer #1 always and they really pep us up to want to help every customer in the best way we can. I know that some have had bad experiences with phones not working, etc. however, my suggestion is this: Go to a true Verizon Wireless location, not an authorized agent. If you have problems with your phone, go back to the store that you got it from and maybe even try to see the person that sold you the phone. Many customers never read the brochures that we give them at the time of activating their phone. We try to go over every feature and procedure with the customer to insure that they have the ultimate sales experience with us and we encourage any questions and always make sure to give you a business card with a direct number to us on it. (if you don't get one ask for it!) If at any time you feel that we haven't fulfilled our obligations, all you have to do is call our customer service line. They are always eager to help and they will make sure that your problem is resolved. We have the largest nationwide network and are ranked number ONE. I suggest if you have had problems, visit our website and call customer service and let them know what happened and see if you can get things straight, after all, wouldn't you rather be with the company that is number one?