- Report: #643999
Complaint Review: Verizon Wireless - Internet
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Author Confirmed
Why?
Verizon Wireless
Internet, United States of America
Phone:
800-922-0204
Web:
www.verizonwireless.com
Categories:
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Verizon Wireless Data Package Glitch "Secret" , Internet
The 9th-10th of September, my son traded up to a Blackberry from an LG Voyager phone. The Customer rep who "helped" him activate the phone screwed it up so badly it took 3 more reps and to activate and deactivate the old and new phones three times to correct the mess.
When we got the new phone, we purchased the mandatory "Data Package" (unlimited email & web $19.99) plus we already have unlimited Text, Pix, Flix (at $5 a month)
The September bill arrived today (14 days into the new phone) and the "DATA CHARGES" are $95!!!
When I call Customer Service, and speak with Marissa, I am told there is a "known problem with this. The Data Package is not recognized by the system on the first day of new service with a Smart Phone. Sometimes this shows up as hundreds of dollars on the person's bill and if they call we can adjust it."
What I am hearing is: If you DON'T call, we will accept your payment quietly and never volunteer that there is a glitch that is raking in hundreds of thousands of dollars a month for Verizon Wireless!
After a back-and-forth with this child, she finally "as a courtesy, and only this one time" will credit that over-charge off my bill! She is telling me it is for things like "Backup Assistant" (which is free if you have an online account, which we do). The first $7 in charges were as a result of their "Customer Service" reps trying to undo the mess with the initial set up of this phone. "It is not something you did wrong", she says. Why did I have to get assertive in order to get this credited then?
Just want to make this known publicly and let you all know to read and understand your bill and service plan CAREFULLY!
