Complaint Review: Verizon - New YORK New York

Verizon is one of the worst companies I've ever dealt with. They have no concern about providing service to their customers, only collecting outrageous amounts of money from you. I had service with Verizon for over five years. After about two years, I added a second line, and purchased new LG phones. All was well for about a year, then the problems started. Dropped calls, severe static, feedback/echo in the receiver so that whatever I said, came back through the earpiece about three seconds later, which made it impossible to have a phone conversation. I would call and report the problem, and they would assure me that a technician would check the cell tower in my area. When the problem didn't reslove, I called back, only to find that the service agent had neglected to enter my complaint into their system, and never sent a technician out to check as she had promised. I often found that complaints were never entered into their system,...the service agents just lied to get me off the phone. I later had a Verizon service agent admit that this particular model of LG phone was very problematic, and that they received numerous complaints over it. I asked why it is that if they knew the phone had issues, how come they were still selling it to unsuspecting customers? He had no repsonse to my question. After about two years of battles over these issues, one of the Verizon service agents said that if I signed a new two year contract and purchased new phones, that the problem would be resolved. ????? My response was, "prove that you can provide the service I've been paying for, and I may consider your offer." They must think that all their customers just crawled out from under a rock. How is it that signing my name on a contract that would lock me into an agreement for two more years would solve a technical problem? I've since switched to a different cell carrier, and have excellent service, for about $40 less per month than Verizon. Buyer Beware!! Verizon will not provide the service that is agreed upon in your contract. They will lie to you all that they can. My opinon: look for a different carrier unless you want to pay excessive rates for extremely poor service.

Verizon is one of the worst companies I've ever dealt with. They have no concern about providing service to their customers, only collecting outrageous amounts of money from you. I had service with Verizon for over five years. After about two years, I added a second line, and purchased new LG phones. All was well for about a year, then the problems started. Dropped calls, severe static, feedback/echo in the receiver so that whatever I said, came back through the earpiece about three seconds later, which made it impossible to have a phone conversation. I would call and report the problem, and they would assure me that a technician would check the cell tower in my area. When the problem didn't reslove, I called back, only to find that the service agent had neglected to enter my complaint into their system, and never sent a technician out to check as she had promised. I often found that complaints were never entered into their system,...the service agents just lied to get me off the phone. I later had a Verizon service agent admit that this particular model of LG phone was very problematic, and that they received numerous complaints over it. I asked why it is that if they knew the phone had issues, how come they were still selling it to unsuspecting customers? He had no repsonse to my question. After about two years of battles over these issues, one of the Verizon service agents said that if I signed a new two year contract and purchased new phones, that the problem would be resolved. ????? My response was, "prove that you can provide the service I've been paying for, and I may consider your offer." They must think that all their customers just crawled out from under a rock. How is it that signing my name on a contract that would lock me into an agreement for two more years would solve a technical problem? I've since switched to a different cell carrier, and have excellent service, for about $40 less per month than Verizon. Buyer Beware!! Verizon will not provide the service that is agreed upon in your contract. They will lie to you all that they can. My opinon: look for a different carrier unless you want to pay excessive rates for extremely poor service.

Verizon is one of the worst companies I've ever dealt with. They have no concern about providing service to their customers, only collecting outrageous amounts of money from you. I had service with Verizon for over five years. After about two years, I added a second line, and purchased new LG phones. All was well for about a year, then the problems started. Dropped calls, severe static, feedback/echo in the receiver so that whatever I said, came back through the earpiece about three seconds later, which made it impossible to have a phone conversation. I would call and report the problem, and they would assure me that a technician would check the cell tower in my area. When the problem didn't reslove, I called back, only to find that the service agent had neglected to enter my complaint into their system, and never sent a technician out to check as she had promised. I often found that complaints were never entered into their system,...the service agents just lied to get me off the phone. I later had a Verizon service agent admit that this particular model of LG phone was very problematic, and that they received numerous complaints over it. I asked why it is that if they knew the phone had issues, how come they were still selling it to unsuspecting customers? He had no repsonse to my question. After about two years of battles over these issues, one of the Verizon service agents said that if I signed a new two year contract and purchased new phones, that the problem would be resolved. ????? My response was, "prove that you can provide the service I've been paying for, and I may consider your offer." They must think that all their customers just crawled out from under a rock. How is it that signing my name on a contract that would lock me into an agreement for two more years would solve a technical problem? I've since switched to a different cell carrier, and have excellent service, for about $40 less per month than Verizon. Buyer Beware!! Verizon will not provide the service that is agreed upon in your contract. They will lie to you all that they can. My opinon: look for a different carrier unless you want to pay excessive rates for extremely poor service.

Verizon is one of the worst companies I've ever dealt with. They have no concern about providing service to their customers, only collecting outrageous amounts of money from you. I had service with Verizon for over five years. After about two years, I added a second line, and purchased new LG phones. All was well for about a year, then the problems started. Dropped calls, severe static, feedback/echo in the receiver so that whatever I said, came back through the earpiece about three seconds later, which made it impossible to have a phone conversation. I would call and report the problem, and they would assure me that a technician would check the cell tower in my area. When the problem didn't reslove, I called back, only to find that the service agent had neglected to enter my complaint into their system, and never sent a technician out to check as she had promised. I often found that complaints were never entered into their system,...the service agents just lied to get me off the phone. I later had a Verizon service agent admit that this particular model of LG phone was very problematic, and that they received numerous complaints over it. I asked why it is that if they knew the phone had issues, how come they were still selling it to unsuspecting customers? He had no repsonse to my question. After about two years of battles over these issues, one of the Verizon service agents said that if I signed a new two year contract and purchased new phones, that the problem would be resolved. ????? My response was, "prove that you can provide the service I've been paying for, and I may consider your offer." They must think that all their customers just crawled out from under a rock. How is it that signing my name on a contract that would lock me into an agreement for two more years would solve a technical problem? I've since switched to a different cell carrier, and have excellent service, for about $40 less per month than Verizon. Buyer Beware!! Verizon will not provide the service that is agreed upon in your contract. They will lie to you all that they can. My opinon: look for a different carrier unless you want to pay excessive rates for extremely poor service.

I feel for you, James. I'm not surprised by the ineptness of Verizon and they stink even worse than most of the other cellular providers. Never had experience regarding a home line but I do know that Verizon should never have sent out a tech without anyone there. To do so without owner's explicit approval is against the law in some areas if I recall. I used to work for Qwest and we COULD NOT allow a tech to enter a property without the owner present.

DO WHAT I DID AND GO DIRECTLY TO THE TOP, WRITE TO THE CEO AND SEND COPIES TO ALL THE MAJOR NETWORKS AND YOUR LOCAL NEWS MEDIA! Be professional in your letter do not be hateful or use slang. State the facts and the resolution you desire. Everytime you receive a bill from Verizon send a copy of the letter with a note stating that you are not paying the excessive charges. Make sure that you pay what you really owe, NOT THE EXCESSIVE CHARGES! If neccessary send your letter to the CEO AGAIN with an admonishment of seeking legal council. DO NOT LET THEM WALK ALL OVER YOU! FIGHT AND FIGHT HARD, YOU WILL WIN, I DID! IT TOOK SIX MONTHS TO DO IT BUT VERIZON HAS REMOVED ALL CHARGES FROM MY ACCOUNT AND CREDIT REPORT! AS MY OWN LITTLE JAB AT THEM EVERYTIME I RECEIVE AN OFFER FROM VERIZON IN THE MAIL I SEND IT BACK TO THEM WITH A NOTE THAT SAYS: "TO WHOEVER IS READING THIS; YOU HAVE GOT TO BE KIDDING? YOU WORK FOR A CORPORATION THAT I WILL NOT SUPPORT AND THAT IS RUDE TO THE CONSUMER! DO YOURSELF A FAVOR AND GO TO WORK FOR A LEGITIMATE COMPANY THAT TREATS THEIR CUSTOMERS AND EMPLOYEES LIKE VALUED ASSETS!"

I'm sorry to hear about your experience. Sadly, you're not the only one. I was a Verizon customer and on a set plan of $14.00 per month- local calls only, no 411, or long distance. I was specifically told that I could not make long distance calls, and when I tried to call other areas codes, my calls failed. I thought I was safe until I recieved a $600 bill for one month. Turns out the AOL access number I was using, while in my city and area code, was for some reason not considered "local"- yet the calls were put through. I was thinking that these calls were free, and would leave my internet on when I went to sleep. Big mistake! I've been contacting Verizon for months now, and no one will resolve this issue. Their reps have been rude, telling me that they can't help, and for me to pay the 600 dollars. I'm disabled, on a fixed income, and now have to worry about creditors and debtors coming after me because Verizon doesn't like to admit when they make a mistake.

I have also just filed my own report on Verizon ripping me on monthly bills. It seems as though the company really doesnt care as long as they keep making money. Verizon is absolutly the most crooked company Ive ever delt with We as citezens need to do something about this. It happens to much in America now. Verizon has gotten so big they can easily coverup bad press and keep on doing buisness without fear of the government stepping in. Just thing of aal the networks that get huge amounts of money from Verizon for advertisment. It will be hard to get out the truth. One more thing...Its so obvious when a Verizon employee chimes in on these posts and tries to make the victim look like a liar. Its OK though. It doesnt take but just a second to see right through them. They just prove the case against them evn more. Who are they trying to convince? You, or themselves? I hate cheats.