- Report: #368541
Complaint Review: Verizon - Newark New Jersey
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Verizon
540 Broad Street, 17th Floor Newark, 07102 New Jersey, U.S.A.
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Verizon failed to block international calls and charged me $359 Newark New Jersey
Verizon Robbed me. I was charged for $359 for 49 minute calls. Those calls were supposed to be blocked by Verizon.
When I signed up Verizon FIOS Freedom Essential, I knew I don't want to use it for international calls. Its rate is $6.50 per minute to China. That is insane. Many calling cards costs less than 2 cents.
I called its customer service and asked all international calls blocked. She did and told me so. I felt safe and protected.
Well, just a couple of months later, I got this bill and saw $359 there for two calls to China. When I called customer services, they told me that their technology was not reliable and it failed. But why I still got billed. I talked to a t least a dozen of Verizon agents, even many of them were sympathetic but appeared that only the High Toll Office could remove it and it refused to do so.
I complained to NJ Public Board of Utilities, that didn't answer me but I did get a letter from Verizon. It said that I can't block international calls with the Freedom plan. But I didn't want that Freedom and your agent took away (blocked) the calls.
I didn't pay the bill yet and I have cancel the Verizon phone service. Verizon is collecting on me. I appreciate advise and help.
Verizonrobbedme
Princeton Junction, New Jersey
U.S.A.
When I signed up Verizon FIOS Freedom Essential, I knew I don't want to use it for international calls. Its rate is $6.50 per minute to China. That is insane. Many calling cards costs less than 2 cents.
I called its customer service and asked all international calls blocked. She did and told me so. I felt safe and protected.
Well, just a couple of months later, I got this bill and saw $359 there for two calls to China. When I called customer services, they told me that their technology was not reliable and it failed. But why I still got billed. I talked to a t least a dozen of Verizon agents, even many of them were sympathetic but appeared that only the High Toll Office could remove it and it refused to do so.
I complained to NJ Public Board of Utilities, that didn't answer me but I did get a letter from Verizon. It said that I can't block international calls with the Freedom plan. But I didn't want that Freedom and your agent took away (blocked) the calls.
I didn't pay the bill yet and I have cancel the Verizon phone service. Verizon is collecting on me. I appreciate advise and help.
Verizonrobbedme
Princeton Junction, New Jersey
U.S.A.
1 Updates & Rebuttals
Guyincognito
Anytown,Arizona,
U.S.A.
Were these valid calls?
#2Consumer Comment
Sat, November 15, 2008
If you knew how much the international rate was, why did you make them in the first place? I realize you asked for them to block international calls, but you also had the responsibility to not make them.
