- Report: #1158588
Complaint Review: Verlys Pro Moving Labor - Marseilles Illinois
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Author Not Confirmed
Why?
Verlys Pro Moving Labor
210 W Bluff St Marseilles, 61341 Illinois, USA
Phone:
815-202-3750
Web:
www.verlyspromovinglabor.com
Categories:
Business Rating:
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Verlys Pro Moving Labor Movers Stole Hundreds from me and Scammed me Marseilles Illinois
I hired Verlys Pro Moving Labor to load and unload my U-Haul moving truck I rented for June 30th. I pre-paid Verlys Pro Moving Labor $200 via the website MovingHelp.com. I scheduled 1pm on June 30th for them to come load my truck. On June 29th at 10pm I received a voicemail from them saying that their computers went down and they needed to re-verify the time of the move. I called back first thing in the morning at 8am, no answer, I left a message. At 9:30am I still hadn't heard back so I called again and left another message. I waited until 11am and still had no call back. Finally at 11:30am I called a third time and they answered, they verified that the movers would be at my home at 1pm. at 12:40pm I got a call from them saying the movers were running behind from a morning move and they would be at my house in 2 hours at 3pm. Then at 2:30pm they called me and said that one of their movers quit and they had no one else to move me. I asked what I was supposed to do about my truck rental and they said it wasn't their problem. I said that it is their problem because I paid for the truck rental, gas, mileage and my time I took off work for the day. They refused to do anything and gave me the manager's phone number. I called him right away and it went to voicemail, I left a message and waited for 30 minutes and no call back. I called the first lady (Christie) again who called me earlier and she wasn't answering either. I then tried to keep calling both numbers 20 more times throughout the rest of the day and evening and not once did anyone pick up. I left voicemails each time asking them to return my calls and I never got a call back. Clearly they were avoiding my calls because later on the phone didn't ring when I called, it went straight to voicemail which means they turned off their phones.
2 Updates & Rebuttals
Ronnie
Wheaton,Illinois,
Liars
#2Author of original report
Fri, January 02, 2015
They stated that I canceled them and their movers were running late. This is FALSE and a LIE. They called me as my orignal post stated and said they couldn't do the job at which I did cancel them because they told me that's the only way I would get a refund since it's automated from the movinghelp.com website.
I stand by my word this company is a SCAM and you should not use them. I am in the process of filing a lawsuit against them for this fraud. Also the reviews they mentioned on that other website are all fake and made up by them. I know this because I was able to contact several other customers of theirs and they had the same problems I had.
DO NOT USE THIS Company. They are a SCAM!
Verlys Pro Moving Labor
Marseilles,Illinois,
You cancelled your move and was issued a full refund!
#3REBUTTAL Owner of company
Tue, December 23, 2014
Hello, this report is false on our Professional Moving Services! You did book us via online but later on cancelled on the day of your move since our movers was running a little behind that day. You was issued a full refund and we have proof of that!
Customers can check our numerous 5 star reviews from real customers at www.movinghelp.com/wermovers in which we provide 5 star service to all customers! We are sorry our movers was running late that day but we didnt not steal anything a full refund was issued when you cancelled your order for movers.
Thank you,
John
Verlys Pro Moving Labor
