- Report: #1423650
Complaint Review: Vip Member Store -
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Author Confirmed
Why?
Vip Member Store
Watermans Business Park TW18 3BA United Kingdom
Phone:
1-800-553-7257
Web:
www.vipmemberstore.com
Categories:
Business Rating:
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Vip Member Store Internet Sales Group Ltd Rourke House,, Staines , United Kingdom Internet Sales Group Ltd Rourke House, Watermans Business Park, Staines TW18 3BA, United Kingdom Over charged and enrolled me in some bogus additional membership Internet
I ordered a pair of night driving type eye glasses for $29 or so which was supposed to be for two pair. The order was processed immediatelly for twice the $29 amount. I called them and they said that they would give me a credit. That credit did not happen. A month later I get my bill and there is no credit. I again called them and told them I though they were cheating me and I wanted a refund right now. By this time I also understood that they enrolled me in some buying club for $8 or so per month.
I was forceful in my presentation to them and used the fraud word a number of times and that I was going to roll the charge back to my bank based on fraud. The agent then asked if he could put me on hold. Within one minute I could see that they had sent an email saying there would be a refund and stating the amount both for the eye glasses and the "membership". The guy came back on the phone and I said thanks.
The question will be whether they will actually process the refund.
Takeaway for me was that forcefully and continuously using the fraud word and the threat of rollback with my bank did the trick. We will see.
