- Report: #1437775
Complaint Review: VIP MEMBERSTORE -
Reported By:
adri -
Rustenburg, North west province, South Africa
Submitted:
Updated:
-
Author Not Confirmed
Why?
VIP MEMBERSTORE
United States
Web:
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
VIP MEMBERSTORE Took my order then cancelled it said my money will be paid back - but nothing received Internet
I have placed a order on 8/2/2018 for grey hari gel. I have paid with my credit card. They then send me a ref nr for my order #1635742. On the 19th of february i received a mail from DHL stating that included in that mail is my shipping documents but the address is incomplete. i did check the details again but it was right, all my parcels get delivered there. I could not open it, it was in a format that i did not know. Tried to phone the tel. nrs on the mail. No response. Phoned my local DHL to see if they can not locate my parcel. Said they could not if I cant give shipping doc details. Took my computer to our local computer shop to load a program to open the documents. They said they suspect that it contains a virus and cant open it.
Since i have placed the order and received mail from DHL I kept on sending mails to vip, but no response at all. I have quite a few mails.
On 17 March I have received a mail stating that I have cancelled the order, the order is now cancelled and my money $39.98 will be paid back to me. Still no payment received. I keep ons sending mails to them. NO RESPONSE AT ALL.
