- Report: #693167
Complaint Review: Visioneer - Pleasonton California
Reported By:
Doctor -
North Oaks, Minnesota, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Visioneer
5673 Gibralter Dr Pleasonton, 94588 California, United States of America
Phone:
Web:
www.visioneer.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Visioneer refused to honor their warranty on a defective product Pleasonton, California
I purchased a Visioneer 9520 scanner in Feb., 2010. After installing the software, the device would not work. I then contacted their technical support group in late Feb; 2-3 weeks after purchase. She could do nothing to help resolve the problem after we worked together for 5 weeks. I told her we were going to be gone from this computer until Jan., 2011. I tried then to get the product to work, but again, without success. I then contacted their customer service and asked to return the unit. She told me the product was "out of warrenty". I then contacted their sales department, but never got a response.
This company has a "scam" warrenty. Even though I contacted them about problems well within their 30 days claimed warrenty, tried to work with them to get the unit working, they refused a return and replacement or refund.
I strongly recomment NO ONE purchase anything from this company. Their product is crap and the service even worse.
This company has a "scam" warrenty. Even though I contacted them about problems well within their 30 days claimed warrenty, tried to work with them to get the unit working, they refused a return and replacement or refund.
I strongly recomment NO ONE purchase anything from this company. Their product is crap and the service even worse.
