Robert
Buffalo,#2Consumer Suggestion
Sat, May 17, 2008
that they may try to stiff you for their $11.97 processing fee (they'll claim it's non-refundable.) They also do the records for NYS. I used them 2 years ago to obtain a duplicate birth certificate. After 3 weeks of them not being able to tell me the status (I paid for express service - 48 hours) I cancelled the order and drove 30 miles and obtained it in person in Lackawanna NY. They promptly refunded the express service charge and the NYS records charge but they withheld $11.97 (their service fee.) After 2 phone calls to them whereas I was told the $11.97 would be reversed to my cc, I called VISA and disputed the charge. I had saved the webpage that outlined ALL charges and no where was there a statement of the $11.97 being non-refundable. I emailed VISA the webpage (PDF file) and VISA promptly credited my account for the $11.97. My position with them and with VISA was that even IF the website had stated that the service fee was non-refundable (NO such statement was or is yet on the NYS records website) they were NOT ENTITLED to it because they did NOT render any service. I confirmed with NYS Health Department (I drove to downtown Buffalo) that they HAD NOT processed my request with the NYS Dept. of Health. Keep an eye on them to get ALL of your money back. Good luck.
Robert
Buffalo,#3Consumer Suggestion
Sat, May 17, 2008
that they may try to stiff you for their $11.97 processing fee (they'll claim it's non-refundable.) They also do the records for NYS. I used them 2 years ago to obtain a duplicate birth certificate. After 3 weeks of them not being able to tell me the status (I paid for express service - 48 hours) I cancelled the order and drove 30 miles and obtained it in person in Lackawanna NY. They promptly refunded the express service charge and the NYS records charge but they withheld $11.97 (their service fee.) After 2 phone calls to them whereas I was told the $11.97 would be reversed to my cc, I called VISA and disputed the charge. I had saved the webpage that outlined ALL charges and no where was there a statement of the $11.97 being non-refundable. I emailed VISA the webpage (PDF file) and VISA promptly credited my account for the $11.97. My position with them and with VISA was that even IF the website had stated that the service fee was non-refundable (NO such statement was or is yet on the NYS records website) they were NOT ENTITLED to it because they did NOT render any service. I confirmed with NYS Health Department (I drove to downtown Buffalo) that they HAD NOT processed my request with the NYS Dept. of Health. Keep an eye on them to get ALL of your money back. Good luck.
Robert
Buffalo,#4Consumer Suggestion
Sat, May 17, 2008
that they may try to stiff you for their $11.97 processing fee (they'll claim it's non-refundable.) They also do the records for NYS. I used them 2 years ago to obtain a duplicate birth certificate. After 3 weeks of them not being able to tell me the status (I paid for express service - 48 hours) I cancelled the order and drove 30 miles and obtained it in person in Lackawanna NY. They promptly refunded the express service charge and the NYS records charge but they withheld $11.97 (their service fee.) After 2 phone calls to them whereas I was told the $11.97 would be reversed to my cc, I called VISA and disputed the charge. I had saved the webpage that outlined ALL charges and no where was there a statement of the $11.97 being non-refundable. I emailed VISA the webpage (PDF file) and VISA promptly credited my account for the $11.97. My position with them and with VISA was that even IF the website had stated that the service fee was non-refundable (NO such statement was or is yet on the NYS records website) they were NOT ENTITLED to it because they did NOT render any service. I confirmed with NYS Health Department (I drove to downtown Buffalo) that they HAD NOT processed my request with the NYS Dept. of Health. Keep an eye on them to get ALL of your money back. Good luck.
Robert
Buffalo,#5Consumer Suggestion
Sat, May 17, 2008
that they may try to stiff you for their $11.97 processing fee (they'll claim it's non-refundable.) They also do the records for NYS. I used them 2 years ago to obtain a duplicate birth certificate. After 3 weeks of them not being able to tell me the status (I paid for express service - 48 hours) I cancelled the order and drove 30 miles and obtained it in person in Lackawanna NY. They promptly refunded the express service charge and the NYS records charge but they withheld $11.97 (their service fee.) After 2 phone calls to them whereas I was told the $11.97 would be reversed to my cc, I called VISA and disputed the charge. I had saved the webpage that outlined ALL charges and no where was there a statement of the $11.97 being non-refundable. I emailed VISA the webpage (PDF file) and VISA promptly credited my account for the $11.97. My position with them and with VISA was that even IF the website had stated that the service fee was non-refundable (NO such statement was or is yet on the NYS records website) they were NOT ENTITLED to it because they did NOT render any service. I confirmed with NYS Health Department (I drove to downtown Buffalo) that they HAD NOT processed my request with the NYS Dept. of Health. Keep an eye on them to get ALL of your money back. Good luck.