Jason Carver Community Support at Encore
Citrus Heights,#2UPDATE Employee
Tue, August 19, 2014
Hello , my name is Jason Carver and I am an employee at Viva Media / Encore Software. I saw your review and I would like to offer a little insight on the problem described here. In our FAQ section on our website, when it comes to the installation of our products, we suggest that customers disable their Anti-Virus software because some antivirus signatures can mistakenly flag legitimate products as viruses such as ours but can be other products as well. All of our products undergo quality testing before they leave the factory - and none of our disks will even contain viruses inside the disk. In addition if any of our customers have a defect in the disk we also ship them out, often at no additional charge to the customer upon receipt of proof of purchase.