- Report: #1165338
Complaint Review: VIVA WYNDHAM FORTUNA BEACH RESORT - Freeport Internet
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VIVA WYNDHAM FORTUNA BEACH RESORT
Churchill Drive and Doubloon Rd Freeport, 42398 Internet, Bahamas
Phone:
+24 23 734000
Web:
http://www.wyndham.com/hotels/bahamas/freeport/viva-wyndham-fortuna-beach-an-all-inclusive-resort
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VIVA WYNDHAM FORTUNA BEACH RESORT Worst Resort EVER! More Like a Motel... Freeport Bahamas
This by far, was the worst, most poorly managed resort we've ever been to. Upon our arrival, we were met with ridiculously long lines inside a humid, congested lobby. We were told we could grab a bite until our room was ready so we headed toward the beach bar. Unfortunately, the couple next to us left their plate unattended for a few seconds and as a result we were attacked by birds. We also found out that day that a shark had been swimming close to shore and we would not be able to get in the ocean. Ironically, we didn't get in the water the entire trip because the beach was completely unacceptable. It was unkept, with seaweed everywhere. We have never been to a resort where the beach was not cleaned everyday. I couldn't even take a romantic walk along the beach with my husband without debris getting stuck between our toes. It was gross. The pool was even more of a joke. It was over-populated with people and MORE birds, which needless to say was even more of a turn-off than its small size that's expected to accommodate an entire resort. The food was reprehensible. I would probably enjoy better options in prison. It was season-less, unappetizing, and seemingly unsanitary. The buffet food was left uncovered, leaving our meals to be shared with the influx of flies, bees and mosquitoes. Such an insult. The room was a whole other heap of issues. It was only my husband and I traveling, but the front desk booked us double beds. When we tried to change rooms, we were told they only had one other available, which was on the lower level "garden view." Another joke. The so-called "garden" was un-landscaped grass which hosted a basketball "court" and soccer goals. Our bedding was dirty, with blood spots on the comforter and crusty material on the pillows. Housekeeping would neglect to replace our wash cloths daily, which would force us to have to call the front desk and literally wait for HOURS for someone to come. Structurally, the resort is not built efficiently and quite frankly, a waste of space. With the frequency of rain there, they should have more covered walkways and direct paths to the rooms, restaurants and public restrooms. Most importantly, they should take some of those areas they call "gardens" and build more swimming pools for the guests. Obviously, I could go on and on. The only upside to any part of our "vacation" was meeting "Coco" the lifeguard, "Mama-ima," pool activities manager, and Giovanni, the bartender. Which leads me to my last point - the drinks were terrible! It was of no fault to the bartenders, but the alcohol was the cheapest, most watered down liquor I have ever had. Otherwise Coco, Mama-ima and Giovanni deserve a promotion to a better, more professional resort. The rest of the place should be condemned. PS - They say they are closing for renovations in October for 45 days. Trust me, that is NOT enough time to refurbish that resort. They need at least 6 months to bring it into this millennium. Freeport is not bad, but that resort is. Wyndham should be ashamed to have it attached to its brand.
1 Updates & Rebuttals
Mark Miles
New York,New York,
USA
Reply
#2Consumer Comment
Wed, May 11, 2016
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