Vivnt will tell you what ever they have to, to keep you from canceling their security system, even blantantly lie. I called last July to cancel my system because July was my contract date and the sensors are always falling on the windows. A female told me she would fix my system for free, drop my monthly fee, and I would not have a contract, I could call and cancel any time. Well today after two more sensors have fallen off I called to cancel and was told I can't until July, that I do still have a contract. Because I was not at a cancellation date I even had to talk to 3 different people to even get a tech to my house to fix the system with paying $50. Vivint is not a company that stands up to what their employees says. I would never do business with them!!! They are liers and cheaters!!!