We got Vivint in our home about 3 years ago and we moved into a new home. They never showed up, or they wanted to move times to install our system. They did this several times. During this was about 4 months of not having a system and they took money out of our account. We stopped payment so we could get a system put in our house. This did not make us get a system. Instead they transfered us over to collection because they want their money for something we do not have. The customer service is HORRIBLE. They will curse at you for asking questions and even hang up on you. I will not recommend this service to anyone! They are a terrible company!