Complaint Review: Vlamorous/AquaVo -

On April 2,2017 I clicked on a pop-up while on my Facebook page.  It offered samples of a new skin product. I followed the prompts to enter my Visa Charge account information, agreeing to pay a small amount of $.99 for Vlamorous and $5.95 for AquaVo,  plus 3.95 shipping and handling.

When I received the items, they appeared to be full size, and not a small "trial" amount as I expected.  The Vlamorous was 1.0 Fl.Oz. and the AquaVo was 0.5 Fl.Oz.  

There was no invoice included in this first shipment.  There were no offers to purchase any auto-ship.  At the time, I thought it strange that they were sending such a large amount, but thought perhaps they were a young company trying to get people hooked on a great product.

I have been using the products, and they are good.

On or about Friday, May 26, 2017 I received the 2nd shipment.  It contained another 1.0 Fl.Oz. jar of Vlamorous.  Oddly, no AquaVo was included this time.  No invoice was included - only a packing slip from Beauty Impressions, PO Box 6558, Englewood, CO 80155.  The item#500-VLAMR-101.  Description: Vlamorous.  

I looked at my Visa Charge Account, and saw that they charged me on the following dates:

4/9/17 Riveting Eye Redemptio BrandonBudd83VA -----$5.95

4/10/17 Riveting Eye Redemtio BrandonBudd83VA -----$.99

4/10/17 NSR*NouvaSkinRenew 855-7157772 DE ----- $3.95

4/24/2017 NSR*NouvaSkinRenew 855-7157772 DE ----$97.83

4/25/2017 Riveting Eye Redemtio BrandonBudd83VA ----$105.79

I would agree to pay the first amounts on 4/9 and 4/10, but NOT the 4/24 and 4/25 amounts.  Because I did not order these.  And, in fact, was sent only 1 additional item in the 2nd shipment.  This item is being returned to sender.

So, I sent an email to the address given on the packing slip:  [email protected]. But my email message was returned.  

Because it was a holiday weekend, I waited until Tuesday, May 30th to contact the sender by phone.  I called the number shown on the packing slip:  1-844-844-0167 and spoke to a gentleman with a strong foreign accent.  

I told him that I had received this item and asked what was going on.  I didn't order anything other than the trial samples.  He said that I had agreed to auto-delivery, as indicated in the small print of the original offer and if I had read it, I would have seen this.  I said that I didn't want it, I wasn't advised of any item price or auto-ship conditons, and wanted my money back. He asked, "Do you use the products?  Do you like them? "  I said, "yes".   He said that he couldn't refund because I failed to contest within 2 weeks after the 1st shipment.   I asked to talk with his supervisor.  After a few moments, he came back on, and offered to discount the item to 70%.  I said, "No.  I want my money back.  I did not agree to this. Your free sample offer was misleading.  You failed to inform me.  You are running a dishonest business and I will report you to the BBB."  Then, he offered me a still lower discounted price (I think 50%).   At that point, I said "No" again.  He persisted.  So I hung up!

I reported this issued to my Redwood Credit Union Visa and they closed the credit card down, and issued me a new one. 

I filed a dispute with them and hopefully they will pursue these charges.  

The IP address may be:  buyvlamorous.com, 104.31.82.218, 

Thank you!