- Report: #279520
Complaint Review: VONAGE - Holmdel New Jersey
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Author Confirmed
Why?
VONAGE
vonage.com Holmdel, New Jersey, U.S.A.
Phone:
800-715-1075
Web:
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VONAGE THINKS YOU'RE STUPID WOOO-h*o WOOO-HA-h*o WOOO-h*o WOOO-HA-h*o Holmdel New Jersey
Like the Vonage Ad says, people do stupid things, like, subscribing to their service.
#1. If you try to get your "old phone number" transferred to Vonage, or, vice versa, good luck. Took me 3 months and I had to pull the plug on my old phone number to get service with Vonage, or, I could have waited around for another few months with endless phone calls to both Verizon and Vonage, who, won't play nice with each-other in the sand box, and the customer gets screwed in the process. Can't we all just get along??? Apparently not. And here's why:
(((ROR REDACTED)))
My out of state relatives tried to do the opposite and already were in week two without phone *service. I told them to cancel Vonage, give up their old number that they've had for years, and consider themselves lucky that they only went 2 weeks without phone service when they switched to Verizon's FIOS.
#2. Oh, and, try to cancel with Vonage. Just try it. Here's what I went through, and what my family went through amidst hundreds of placed phone calls. The excuses included:
*They won't cancel your account if you call on Sunday, Customer Care dept. only in M-F
*Computers are down, can't pull up your account.
*Sorry Mrs. Smith, your husband ordered the account and we need to speak to him, not you. (I actually pretended to be my Mom's husband to get their account cancelled -- how could they prove I wasn't? Fly through the phone and take a blood sample?)
*We keep charging you because your account is "active" ... no, we have no records indicating that you called 2 months ago to cancel. We're happy to slam you with a cancellation fee, and, not reimburse you a dime for the months you were charged and not using our service.
Want to learn more about their criminal practices and their partners, take a read of this:
(((ROR REDACTED)))
Buyer beware.
Alias anonymous
brooklyn, New York
U.S.A.
CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.
#1. If you try to get your "old phone number" transferred to Vonage, or, vice versa, good luck. Took me 3 months and I had to pull the plug on my old phone number to get service with Vonage, or, I could have waited around for another few months with endless phone calls to both Verizon and Vonage, who, won't play nice with each-other in the sand box, and the customer gets screwed in the process. Can't we all just get along??? Apparently not. And here's why:
(((ROR REDACTED)))
My out of state relatives tried to do the opposite and already were in week two without phone *service. I told them to cancel Vonage, give up their old number that they've had for years, and consider themselves lucky that they only went 2 weeks without phone service when they switched to Verizon's FIOS.
#2. Oh, and, try to cancel with Vonage. Just try it. Here's what I went through, and what my family went through amidst hundreds of placed phone calls. The excuses included:
*They won't cancel your account if you call on Sunday, Customer Care dept. only in M-F
*Computers are down, can't pull up your account.
*Sorry Mrs. Smith, your husband ordered the account and we need to speak to him, not you. (I actually pretended to be my Mom's husband to get their account cancelled -- how could they prove I wasn't? Fly through the phone and take a blood sample?)
*We keep charging you because your account is "active" ... no, we have no records indicating that you called 2 months ago to cancel. We're happy to slam you with a cancellation fee, and, not reimburse you a dime for the months you were charged and not using our service.
Want to learn more about their criminal practices and their partners, take a read of this:
(((ROR REDACTED)))
Buyer beware.
Alias anonymous
brooklyn, New York
U.S.A.
CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.
