- Report: #539206
Complaint Review: VP Club US - Internet Internet
Reported By:
Mark -
Novato, California, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
VP Club US
Internet, Internet, United States of America
Phone:
(888) 243-6185
Web:
http://www.vistaprint.com/customer-care/service-center-subjects.aspx?link_id=26
Categories:
Business Rating:
(0)
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VP Club US Vista Print Rewards Falsely claimed I enrolled in Vista Print Rewards, and charged a $17.95 membership fee to my credit card. Internet
Vista Print is an internet-based printing company; they sell things like business cards.
My last order was 16 months ago - in August 2008.
Now 16 months later in December 2009 - "VP Club US" charged my credit card (number from that order) $17.95 for a membership fee to their "Vista Print Rewards" program.
Their automated phone system (tel 888-243-6185) states that, in August 2008, I "accepted" this membership by clicking on an internet banner ad. I never did so.
I was able to obtain my "Vista Print Rewards" membership number via the automated phone system. However, I had to enter the credit card # that they charged me, so I'm a little concerned about giving them my # again.
With my membership number, I found that by going as far as I could in the automated system, I was eventually able to wait for an Operator.
She said she would refund the charges and cancel the membership. She did not offer a confirmation number for the refund & cancellation, however, I asked for one and she gave me the confirmation number and her first name.
If the refund and cancellation do not take place, I will report back here.
My last order was 16 months ago - in August 2008.
Now 16 months later in December 2009 - "VP Club US" charged my credit card (number from that order) $17.95 for a membership fee to their "Vista Print Rewards" program.
Their automated phone system (tel 888-243-6185) states that, in August 2008, I "accepted" this membership by clicking on an internet banner ad. I never did so.
I was able to obtain my "Vista Print Rewards" membership number via the automated phone system. However, I had to enter the credit card # that they charged me, so I'm a little concerned about giving them my # again.
With my membership number, I found that by going as far as I could in the automated system, I was eventually able to wait for an Operator.
She said she would refund the charges and cancel the membership. She did not offer a confirmation number for the refund & cancellation, however, I asked for one and she gave me the confirmation number and her first name.
If the refund and cancellation do not take place, I will report back here.
