Njemile
Atlanta,#2UPDATE EX-employee responds
Thu, December 04, 2008
I was hired on october 17Th or 18Th, and started on octobr 20th(Moday). I trained one day and started the same day. There was no Formal traning. they gave us a script to read on the phones and within 10 minutes of training we were sent to the sales floor where we began taking calls. The calls were targeting elderly and sick people. All type of businesses were bieng called. Ex. Army Bases,restaurants,hospitals etc. i knew then that i had to find another job. The people there are so unprofessional its a shame. You can be fired for anything,as little as going to the restroom too many times,calling in, looking at someone the "wrong" way. There was so much fratenizing going on within the warrant Dept. If you pushed up on a mngr, you received a promotion. After I found that out, i quit.
Sguiont
Decatur,#3UPDATE Employee
Mon, November 10, 2008
I was interveiwed and hired by VP marketing all in one day. My references and employment history were not verified (I personally contated each reference). I was given 1 hour of training and a script and put on the phones with the purpose of obtaining credit card information from client's for debt management and or consolidation purposes. I received over 150 calls on my first day asking to be taken off of our call list, when my manager saw my long list of names I was instructed not to take any more names, but focus on people who could make me money. I was also advised that I should use any personal information to my benifit (illness, children, problems) to gain the clien'ts trust and to control the converstaion. We are offered large sums of money when a deal is closed and we are also trained to allow the customer to believe that we are their personal banking institution. These calls are made to elderly people who live alone and are ill, people who don't own credit cards and people who are struggling with making their payments and really need to lower their intrest rates. This is most disturbing to me at this particular time as we are on the verge of a recession and I myself accepted the job because I have been unemployed for the past 6 months and I understand the struggle that we all are facing at this time................... Please do not give out your credit information over the phone, your address and telephone numbers. They prey on people in need , people who are in desperate situations and the elderly. I am in desperate to need of employment to support my family, however I will not be a part of anything that that is negative and or hurting people who are already hurting. Thanks, SGuiont
Sguiont
Decatur,#4UPDATE Employee
Mon, November 10, 2008
I was interveiwed and hired by VP marketing all in one day. My references and employment history were not verified (I personally contated each reference). I was given 1 hour of training and a script and put on the phones with the purpose of obtaining credit card information from client's for debt management and or consolidation purposes. I received over 150 calls on my first day asking to be taken off of our call list, when my manager saw my long list of names I was instructed not to take any more names, but focus on people who could make me money. I was also advised that I should use any personal information to my benifit (illness, children, problems) to gain the clien'ts trust and to control the converstaion. We are offered large sums of money when a deal is closed and we are also trained to allow the customer to believe that we are their personal banking institution. These calls are made to elderly people who live alone and are ill, people who don't own credit cards and people who are struggling with making their payments and really need to lower their intrest rates. This is most disturbing to me at this particular time as we are on the verge of a recession and I myself accepted the job because I have been unemployed for the past 6 months and I understand the struggle that we all are facing at this time................... Please do not give out your credit information over the phone, your address and telephone numbers. They prey on people in need , people who are in desperate situations and the elderly. I am in desperate to need of employment to support my family, however I will not be a part of anything that that is negative and or hurting people who are already hurting. Thanks, SGuiont