- Report: #685834
Complaint Review: vrbo 288790 2645 Ocean Front Walk San Diego CA - San Diego California
Reported By:
Linda -
Ludlow, Massachusetts, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
vrbo 288790 2645 Ocean Front Walk San Diego CA
2645 Ocean Front Walk, San Diego, CA San Diego, California, United States of America
Phone:
Web:
http://www.vrbo.com/288790
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Business Rating:
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vrbo 288790, 2645 Ocean Front Walk, San Diego, CA Lynn Penner, Shirley Rast Compensation lacking for problem vacation rental San Diego, California
http://www.vrbo.com/2887902645 Ocean Front Walk, San Diego, CATreated badly - Warning regarding vacation rental, Upscale Duplex, not so much(lower level condo, not penthouse)
Be warned This place is not an upscale duplex. However, you will be charged as if it is. Its nice enough visually. We stayed here for the week leading up to Christmas, which was an unusually stormy week with temperatures from 40-60 degrees. We loved being at the beach regardless. 3 large leaking windows is one thing, but a leaking ceiling light fixture another. On the 4th day of our stay the slider to the porch was finally fixed so we could lock it. But worst by far, the heating unit was broken for 6 full days, despite a workmans best efforts. The owner provided space heaters but they blew the fuses. During our waking hours we were able to run 2 heaters in the living room. They helped but it was never really comfortable. The bathrooms and bedrooms were completely without heat. The workman came back four days, each time for several hours. We made the best of it, but some vacation! He finally got the heater fixed on day 6 of our stay. Im sure he knows a lot more now about fixing heaters. He learned on our dime.
Still, when we left, we straightened things up and did a couple of loads of sheets and towels as requested. I have photographic evidence of this and issues referred to above. While I believe a successful case for an act of god could be made for all the leaks, the weather was not responsible for a heating system that did not work. The owner sent a note with a tiny refund indicating the heat was fixed on day 3 of our stay. As I said, it was not operational until the evening of day 6. We have been unable to retrieve fair compensation. Im sure theyre counting on the fact that we live in Massachusetts prevents us from taking our complaint to the legal system, and theyre right. The rental was expensive and we did not get the basics we paid for.
Youve been warned.
1 Updates & Rebuttals
Linda Rosen
Ludlow,Massachusetts,
United States of America
UPdate on prior report
#2Author of original report
Mon, January 31, 2011
Update to prior posting regarding vrbo 288790. I received the compensation I requested in today's mail. The owner said there was a delay in accepting my letter. But they have responded to my satisfaction now and I withdraw my complaint.
