Jennifer
South Carolina,#2REBUTTAL Owner of company
Mon, March 29, 2010
Hello, I am one of the other owners of the Fontana Lakehouse and just found your report. I sincerely apologize for the experience you had. The water levels two years ago were very unpredictable, as the Corps of Engineers controls the lake levels during the draught we had at that time. Ms. Miller, who acted as our rental agent at that time, does not live near the lake and perhaps was not completely aware of the exact lake level.
We try to provide a wonderful home for a vacation, including spacious, well-appointed rooms and top of the line appliances, pool table and large comfortable decks and porches. We sincerely apologize for your experience. The lake is full now and should you like to come back we would discount your stay to make sure you are happy.
thank you.
Steve
Cumming,#3Consumer Suggestion
Mon, August 11, 2008
Lake Hartwell is still a very nice place to vacation. There are those out there who will take advantage and not disclose fully their rental property situation. Many renters on VRBO offer guarantees in their contracts. Insure that when you rent, a guarantee of water under the dock is included in your rental agreement. Any ethical owner will guarantee water or offer a significant discount for your troubles.