- Report: #1293725
Complaint Review: VRBO Vicki Nguyen - San Diego California
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VRBO Vicki Nguyen
4508 Shorepointe Way San Diego, 92130 California, USA
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https://www.vrbo.com/4029103ha?unitId=4419703#reviews
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VRBO, Vicki Nguyen FRAUD VACATION RENTAL San Diego California
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https://www.vrbo.com/4029103ha?unitId=4419703#reviews
This whole experience was the absolute worst! TL;DR, owner was out of the country, the house was abandoned, I spent 6 hours getting passed around VRBO and their horrible customer service line.
This was my first time renting through VRBO and definitely my last!! I booked three days at this property a month in advance. My payment went through immediately and I figured I wouldn't get details until closer to checkin. When it was 5:30pm and checkin was supposed to be 4p I started getting really worried. I booked this rental property for a business retreat my company was hosting. We had 2 out of state consultants coming to stay and we needed the extra rooms on site for work sessions/work space.
I called VRBO and all they could do was give me the owner's number. The owner did not answer any of my multiple calls and messages. VRBO then had the bright idea to ask me to drive by the property to check it out. I was so desperate to make this retreat happen that I figured what could happen with just driving by since my office was only a mile away.
The property had no lights on at all and no cars in the driveway. Apparently, the owner Vicki N. was in Thailand! The VRBO rep was able to get a hold of the old property manager who gave me the lockbox key. VRBO rep told me to go inside the house and I found out there was no electricity and no running water. I left as soon as I could but then noticed a car arriving in the driveway. The VRBO rep then told me to go see who it was!!
I am a young female by myself in a strange area and this VRBO rep could have gotten me killed! I go back to my car ASAP and the strange guy gets out of his car and walks towards me. Turns out he is Vicki's brother. He didn't know anyone had rented for the week. (Then why the hell was he there in a house with no elec/water?) He gets me in touch with Vicki's fiancé Blake who also didn't know there was a renter. Blake says he will try to get elec/water on in the morning. I text him in the morning and its almost 2 hours before I get a response. I tell him to get me my refund ASAP.
After this whole 3 hour process that night, I still had another 3 hour call with VRBO on and off hold to get alternate accommodations booked. They couldn't get me a new rental but was able to book 2 hotel rooms. I also had to cancel the charge on my credit card because they have a terrible refund policy. Take my experience and DO NOT BOOK THIS LISTING.
