- Report: #1330687
Complaint Review: Vskin - Internet
Reported By:
Joan -
Vancouver, British Columbia, Canada
Submitted:
Updated:
-
Author Confirmed
Why?
Vskin
Internet, USA
Phone:
NA
Web:
vskinactive.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Vskin Age Escape Eye Gel, Vskin Active snake venom peptide cream Swindlers, hidden terms, roping you in for monthly expensive creams, no supervisor available, no reply to email, offering free creams. Not free. Internet
I signed up for a free trial of the face cream and the eye gel, online. I recieved the product, paying for the shipping and handling using my credit card.
A few days later, I received an invoice for each item, for $98 each. I called the customer support number on the invoice. They don't listen. They told me I had agreed to their terms. And that they would not have recieved my credit card number without my consent.
I told them the product did not satisfy me and I wanted to return the product and that I was not paying for the cost of the product.
They again, reading from a script, told me that I had agreed to pay and they had already billed me.
I demanded to speak to a supervisor. He told me there was none available. I asked them if they were a registered business. he assured me they were. I repeatedly asked for a supervisor. He refused.
While on the phone with me, he told me he was emailing the supervisor. The email as he read it offered me a gift voucher for a future purchase. I refused it. I refused to pay anything.
Another email was written to the supervisor. He put me on hold. The second response was the gift voucher and a 35% rebate of what I've been charged. I refused this offer.
I asked if this call was being recorded. He assured me it was. I demanded a supervisor and told him I was willing to wait. He refused.
I demanded into the recorded call that I was not paying anything , that I was filing a complaint with the BBB and that I needed a supervisor to call em. Then I hung up, because Henry Walker kept reading to me from a script and was disrespectful to me.
A few minutes later they called me. My husband answered. The offer was now a 50% rebate of what they were charging me. He refused, and restated my position.
30 minutes later they called again. I was driving to work and did not take the call.
I received an email and a voice mail. It is copied here:
Dear ,
This email is to inform you that we have refunded the amount of $93.59 back to your payment method originally used on order number 1093881, which was originally purchased on 09/28/2016 02:40am for the total amount of $98.27.
If you have any questions about this notification or if you feel you are receiving this in error, please feel free to contact our Customer Service team at 844-321-5099 M-F 8am-12am est Sat & Sunday 9am-6pm est
I called them, asked to speak to Henry Walker. He was unavailable. I am trying to determine if they have refunded me for only one of the two products. I spoke with Andy Lopez. He told me my account was closed and I would not receive any more products from them. He told me I could keep the products, when I asked for an address to return the bottles.
