- Report: #320792
Complaint Review: Wall Street Training - New Hyde Park New York
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Wall Street Training
29 South 17th Street New Hyde Park, 11040 New York, U.S.A.
Phone:
212-537-6631
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Wall Street Training Den of thieves topped off by lying, arrogant Instructor New Hyde Park New York
I took several workshops in Hong Kong from "Wall Street Training" (Merger Modeling, Corporate Valuation & Basic Financial Modeling) on November 1, 2 & 3rd, 2007. At the end of each class the instructor and owner-operator of the scam, Hamilton Lin, asked for a business card in order to grant free online access for one week of review. He also asked for three weeks to return to the U.S. office and compile a list of usernames and passwords, which seemed reasonable at the time.
After four weeks and no user/pass I called their office in New Hyde Park to ask when I might get online access. An I.Q. challenged temp. employee named "Crystal" answered the phone so the conversation quickly went nowhere, ending with "Crystal" putting me on hold. I called back and spoke to a person with an I.Q. about 3 points higher than Crystal who took my name and promised a salesman would call back.
Sure enough a snake oil salesman named Adam Faraci called back at a reasonable hour the next day to smooth things out, promising access "by the end of the week". However after the next two weeks came and went I decided to file a report with the worthless business bureau. The next day, December 21st, Adam Fart sent an email granting online access and misleading me to believe someone might actually be awake at Wall Street Training. Little did I know and certainly amusing for Adam Fart, the online period fell over the Christmas holidays with no coordination as promised by Hamilton Liar. The online access initially included all online material (3 courses) I had taken.
I accessed the online coursework Friday the 21st and over the weekend a bit. After Christmas I took another look on Wednesday the 26th but discovered all key online material was unavailable. In other words I could still access the online portal but the videos for (1) Corporate Valuation (2) Basic Financial Modeling and (3) Merger Modeling Basics had all been removed by Mr. Fart. There were other online classes but the main coursework was unavailable, and even less than one week.
Feeling jipped I went back to the worthless business bureau and entered "arbitration", a euphemism for a complete waste of time. I wrote to a cranky "mediator" named Madelyn Murray and got the following response:
"We received your complaint. When it is sent to the company, you will receive an email letter with your case #. We have to give the company 6 weeks to answer after the complaint is sent. After 3 weeks a reminder letter will be sent to the company. We receive thousands of complaints a week. Your complaint will be sent to the firm as soon as possible. We are a private non profit organization and are not connected in any way
with the government"
I further explained to Ms. Murray that I took three classes with Hamilton Liar and at the end of each class he announced one week free access to online material, and, I provided a business card for each course. Liar did not say multiple classes would be lumped into one week online access and I expected to get my money's worth.
In another plot twist I received a call from a clueless WST rep. after Christmas offering online access; I guess Adam Fart forgot to tell her about the joke. I politely told the rep. I'd already received some online access, which she was unaware, and explained the 1st week had been cut short and asked for two more weeks. She said she'd check and get back to me but I knew that was never going to happen.
To make a long story short over two months Hamilton Liar first tried to lie about when I received online access; Farts email arrived on the 21st of December but Liar told the BBB it was on the 17th. The BBB overlooked this detail of course and just went through the motions until I got this final email from Ms. Murray:
"The Better Business Bureau has presented your complaint to Wall Street Training/ Lin Hamilton in an attempt to resolve this matter to your mutual satisfaction. Unfortunately, despite our efforts, this matter appears to remain unresolved.
Wall Street Training/ Lin Hamilton has offered the following as its final position in response to our dispute resolution efforts:
Company states: Mr. Lin made it very clear at the live seminar that we cannot offer multiple weeks of free access to our online products for our customers who sign up for more than one workshop. In order to provide this free complimentary online service to our customers, we need to be mindfull of the bandwidth and backend support expenses. This is why we offer only 1 week free access with no exceptions."
"BBB NOTE TO CONSUMER: YOU COMPLAINT HAS BEEN CLOSED AS A DISPUTE AND THERE IS NOTHING MORE WE CAN DO. THIS CASE CANNOT BE RE-OPENED AGAIN."
Shocked but not surprised at Hamilton's bald-face lie, Mao Tse Tung Murray delivered it like communist manifesto from Beijing. No appeal, kind of like the old Soviet Union don't you know. Instead of owning up to his lies and fraud Hamilton Liar proved to be the arrogant, cheap salesman he truly is. Most companies make exceptions to win business with a focus on the customer, except Hammy Lin. If he only offers one week due to bandwidth, why would I give him three business cards after each class? Shouldn't he make it "clear" not to submit more than one card to avoid confusion? Also what about the jipped week I actually got over Christmas? Seems the worthless business bureau has bigger fish to fry these days, until then beware of the den of thieves at Wall Street Training.
Somedude
Wanchai
Hong Kong
After four weeks and no user/pass I called their office in New Hyde Park to ask when I might get online access. An I.Q. challenged temp. employee named "Crystal" answered the phone so the conversation quickly went nowhere, ending with "Crystal" putting me on hold. I called back and spoke to a person with an I.Q. about 3 points higher than Crystal who took my name and promised a salesman would call back.
Sure enough a snake oil salesman named Adam Faraci called back at a reasonable hour the next day to smooth things out, promising access "by the end of the week". However after the next two weeks came and went I decided to file a report with the worthless business bureau. The next day, December 21st, Adam Fart sent an email granting online access and misleading me to believe someone might actually be awake at Wall Street Training. Little did I know and certainly amusing for Adam Fart, the online period fell over the Christmas holidays with no coordination as promised by Hamilton Liar. The online access initially included all online material (3 courses) I had taken.
I accessed the online coursework Friday the 21st and over the weekend a bit. After Christmas I took another look on Wednesday the 26th but discovered all key online material was unavailable. In other words I could still access the online portal but the videos for (1) Corporate Valuation (2) Basic Financial Modeling and (3) Merger Modeling Basics had all been removed by Mr. Fart. There were other online classes but the main coursework was unavailable, and even less than one week.
Feeling jipped I went back to the worthless business bureau and entered "arbitration", a euphemism for a complete waste of time. I wrote to a cranky "mediator" named Madelyn Murray and got the following response:
"We received your complaint. When it is sent to the company, you will receive an email letter with your case #. We have to give the company 6 weeks to answer after the complaint is sent. After 3 weeks a reminder letter will be sent to the company. We receive thousands of complaints a week. Your complaint will be sent to the firm as soon as possible. We are a private non profit organization and are not connected in any way
with the government"
I further explained to Ms. Murray that I took three classes with Hamilton Liar and at the end of each class he announced one week free access to online material, and, I provided a business card for each course. Liar did not say multiple classes would be lumped into one week online access and I expected to get my money's worth.
In another plot twist I received a call from a clueless WST rep. after Christmas offering online access; I guess Adam Fart forgot to tell her about the joke. I politely told the rep. I'd already received some online access, which she was unaware, and explained the 1st week had been cut short and asked for two more weeks. She said she'd check and get back to me but I knew that was never going to happen.
To make a long story short over two months Hamilton Liar first tried to lie about when I received online access; Farts email arrived on the 21st of December but Liar told the BBB it was on the 17th. The BBB overlooked this detail of course and just went through the motions until I got this final email from Ms. Murray:
"The Better Business Bureau has presented your complaint to Wall Street Training/ Lin Hamilton in an attempt to resolve this matter to your mutual satisfaction. Unfortunately, despite our efforts, this matter appears to remain unresolved.
Wall Street Training/ Lin Hamilton has offered the following as its final position in response to our dispute resolution efforts:
Company states: Mr. Lin made it very clear at the live seminar that we cannot offer multiple weeks of free access to our online products for our customers who sign up for more than one workshop. In order to provide this free complimentary online service to our customers, we need to be mindfull of the bandwidth and backend support expenses. This is why we offer only 1 week free access with no exceptions."
"BBB NOTE TO CONSUMER: YOU COMPLAINT HAS BEEN CLOSED AS A DISPUTE AND THERE IS NOTHING MORE WE CAN DO. THIS CASE CANNOT BE RE-OPENED AGAIN."
Shocked but not surprised at Hamilton's bald-face lie, Mao Tse Tung Murray delivered it like communist manifesto from Beijing. No appeal, kind of like the old Soviet Union don't you know. Instead of owning up to his lies and fraud Hamilton Liar proved to be the arrogant, cheap salesman he truly is. Most companies make exceptions to win business with a focus on the customer, except Hammy Lin. If he only offers one week due to bandwidth, why would I give him three business cards after each class? Shouldn't he make it "clear" not to submit more than one card to avoid confusion? Also what about the jipped week I actually got over Christmas? Seems the worthless business bureau has bigger fish to fry these days, until then beware of the den of thieves at Wall Street Training.
Somedude
Wanchai
Hong Kong
1 Updates & Rebuttals
Wst
Hicksville,New York,
U.S.A.
If you don't like our product, don't bother us and leave us alone
#2REBUTTAL Owner of company
Wed, April 09, 2008
For anyone who is reading this, just take a look at the number of people he has insulted. While it may make for a fun read, it should be apparent that this person has some serious issue and has nothing better to do. We value and pride ourselves on customer service. However, no one is perfect. It is true that we were late in getting the complainant access to our FREE online course. Mind you, this was FREE, not paid. However, as explained in class, it was due to the fact that we had a long Asia trip and would have delays in returning to NY. We have since made internal process changes to ensure it doesn't happen again and we regret any inconvenience. Now, however, instead of first going through proper channels to escalate, he decides to start name calling. There were 40-60 people in the class. Let's call each one of them and ask whether or I specifically said that it must be done in the same week. Perhaps I may suggest a q-tip for the excess ear wax. I seriously doubt we can be blamed for selective hearing and I am most certainly not a liar. If you don't like the training that you received in class and call me "arrogant", then why even bother to get our free service? There is an inherent inconsistency here. If I come across an arrogant company, I won't do business with them. So if we were arrogant from the beginning, why ask for our freebies? O - it is because you didn't get more freebies and couldn't take further advantage of us that you suddenly decided I was arrogant! And while you're at it, call me a liar too! Then make fun of our employees too. The BBB (Better Business Bureau) is a third-party objective service for both consumers and businesses to interact. After making his complaints there and after the BBB rules that we are not in the wrong, he decides to post on this forum. The point of taking the courses with us is to enhance your skill sets as a financial analyst. Seems as if he is enhancing his skills whining and complaining to anyone who will listen. Then he turns around and insults the BBB by giving the handler the title of Communist dictator Mao Tse Tung. This gets better by the paragraph! I generally do not give credibility by responding (unless in a formal setting such as the BBB), however, given the name calling and the sheer utter disrespect, this could not go unanswered. I am happy to address via email, phone or in person this matter to prove our innocence and the unjust behavior towards us. If you don't like our product, if you don't like our free service, just leave us alone. One will always come across those people that regardless of any action or "make-up", just can't be pleased. This is the impossible customer. This is exactly the type of person our mothers told us to avoid, the "small people" as they say in Chinese. Good riddance.
