- Report: #1130048
Complaint Review: walmart myfamily mobile - Round rock Texas
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Author Not Confirmed
Why?
walmart myfamily mobile
Round rock, 78681 Texas, USA
Web:
https://www.myfamilymobile.com/
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walmart myfamily mobile Impossible to Talk to a Live Person Round rock Texas
Walmarts myfamily mobile seems like a great deal from their advertisements. But when I needed help to get my new account for my son's phone, after transferring from an existing T-Mobile account, I had a horrible time. The clerks in the local WalMart were confused on how to activate the new account, and they could not call someone to help them. I went to the website - which is a piece of garbage - and tried repeatedly to call the phone number in the Contact Us page. All I got was a friendly message claiming that customer service agents would answer my call - - which NEVER happened. I got dropped several times, and a few times got a voicemail box where I left a message. NO CALL BACK.
There was a "email us" link that went to a email form, but could not seem to actually send the message (the page "got stuck").
After getting extremely frustrated I went back to WalMart. Finally the electronics clerk kept calling and calling and finally contacted someone from myfamily mobile. We got my son's account setup.
THEN ... I tried to establish an autopay for the account. The website would not accept my credit card information for a monthly autopay, but *would accept it for a one-time payment (as a web development manager all I could think was WTF!)
A week later I tried again and finally go the autopay setup. But I am very leery or further transactions with them! I never was able to talk to a myfamily mobile person, and contacting them via the website was a SNAFU KLUDGE that never worked.
Oh... once last thing, even though I finally have the autopay setup ... my son gets alerts on his phone that he needs to pay his bill ...
1 Updates & Rebuttals
MochaG
Springfield,Just a warning
#2Consumer Comment
Wed, March 12, 2014
If you set up an autopay to any kind of service like that (when you already experienced a hard time connecting to someone), you will have a bigger problem when you want to cancel it. A one time pay is unlikely to have problem with cancellation. I hope you do not need to come back to report about the new problem later...
