Tricia
Greenville,#2UPDATE Employee
Sat, June 02, 2007
In my studio we warn the customer to go back to the Kodak machine in the photo lab, or to check their disc when they arrive home, to verify that the images are there, prior to the Sunday after their sitting. We cut film on Sunday nights, and send everything out to the lab. Hence why nothing can be done to recreate that disc after the Sunday following your sitting. (of the same week) As far as being able to check it there within the studio, no we don't have that option. Our equipment is far to old. We currently run on D.O.S. and offer FLOPPY discs. The fact that they didn't have the product is either an inventory problem (which there are a lot of) or an example of poor management. Regardless, it shouldn't of been offered if the discs weren't present. It's standard policy to ask for the disc back when doing a return. The fact that it was YOURS to begin with should've made this policy null and void, and just issued the return. I'm sorry you had such a poor experience with one of our Studio's. It's obvious there is a serious lack of training in this one. Please don't allow the ONE, to be the standard for us all.