Paul
Arvada,#2REBUTTAL Owner of company
Tue, February 10, 2009
I am the CFO of Warranty America. First off, let's clarify some facts that were mis-stated by "Nini": 1. We do NOT "solicit business" through the mail or any other way - our clients do. Those clients are the marketing companies and dealerships across the country. 2. I don't really understand the link to "mail fraud", but that is simply nonsense. 3. It's not at ALL "impossible to get through" to our phone lines, even though that is what your shop might LIKE you to think if they don't want to work with us. 4. I don't know what you are talking about when you say "wait 10 days".....?? 5. The "mechanics" felt that you had a "valid claim"? You mean the mechanics that are right there in front of you competing for your business that have a vested interest in us paying them for the work on your vehicle - THOSE mechanics? 6. I find it amusing that a dealership would say that "no one" could make a valid claim under our contract when the fact of the matter is they don't want to work with us because will not allow them to charge you through the roof for repairs. Any customer should be happy to have us on their side - at least they will know they are getting a fair deal - or not. 7. BBB of CO never said anything of the kind about us. We are a member in GOOD standing and have been for years. I notice you state you have "correspondence" with us. If that's true, and it's from an attorney like you said, then the correspondence would be from me because I handle those personally. Why don't you provide me with your contract number. I'm quite sure that letter would provide much more detail that you neglected to post here. We are happy to review any situation and help anyone out. However, again - what is the reason for posting here? If there was a legitimate issue we would be dealing with it. The ONLY reason to post on here is to attempt to harm us in some way. Please consider that when reading these posts.